Commercial Services Manager

Insight Enterprises is hiring a Commercial Services Manager to manage the delivery, development and implementation of technology solutions for clients. The role covers resource management, service operations, scope management, quality and performance metrics, financial performance and client satisfaction. It is open to candidates across the United States.

This job suits someone with several years of experience running technology projects and field service operations, who is comfortable leading a team and owning the financial side of an engagement.

What you will do

• Lead a team of personnel, providing leadership, assistance and advice.
• Manage the day-to-day operations of the team and handle employee maintenance, including forecasting, operational efficiencies and reviews. This includes managing and assisting company growth through guidance and training.
• Manage the assigned financial aspect of the team, which may include subset ownership of the assigned P&L as well as the associated budget.
• Manage the development of client statements of work (SOWs) and the associated change control process.
• Manage delivery, development and implementation of technology solutions for clients, including resource management, service operations management and/or scope management of the project or client engagement, quality and performance metrics of the engagement and/or team, resource management of both technical and non-technical resources, risk, communication plans, change management, financial performance and overall client satisfaction.

What they are looking for

• Bachelor's degree (B.A.) from a four-year college or university, or an equivalent combination of education and experience.
• 5-8 years' experience managing technology projects, including desktop refresh, new technology deployment, and program management experience in the full IT life cycle (acquisition, deployment, refurbishment, maintenance) and other IT projects related to infrastructure.
• Two years' experience with field service management and service financial management.
• Experience in project management is desired.

Pay and benefits

Base compensation for this role may range from USD 75,000 to 89,000 per year, with additional performance-based compensation and other benefits available.

One benefit listed is the freedom to work from another location, even an international destination, for up to 30 consecutive calendar days per year.

Location and work schedule

Candidates who live within commuting distance of an Insight hub will be expected to follow the hybrid work schedule aligned to that location. Candidates who do not reside within commuting distance of an Insight office may work fully remote.

The posting notes Chicago, Illinois, United States, and lists the role as Remote.

About Insight

Insight Enterprises, Inc. is a Fortune 500 Solutions Integrator (No. 447 in 2025) with expertise in cloud, data, AI, cybersecurity and intelligent edge. The company reports 14,000+ teammates globally, $8.2 billion in revenue in 2025, certification as a Great Place to Work in 9 countries in 2025, 25+ industry and partner awards in the past year, and $1.4M+ in total charitable contributions in 2024 by Insight globally.

Insight describes itself as a people-first company and states its core values are Hunger, Heart and Harmony. It is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. The company also states that it celebrates diversity of skills and experience, and that candidates who do not feel their skills are a perfect match are still encouraged to apply.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.