Product Support Specialist, APAC

Linear is hiring a Product Support Specialist for the APAC region. The role is open to people living in Australia or Singapore, and you can work from anywhere within those countries. It suits someone who enjoys technical troubleshooting and wants to turn customer conversations into better documentation and product decisions.

About Linear

Linear builds a product development system for teams and agents. The company was founded in 2019 and says more than 40,000 companies use its platform, including OpenAI, Coinbase, and Ramp. The team is distributed across North America, Europe, and Australia. Linear describes itself as remote-first, with optional co-working offices in San Francisco, New York, and London. The company says it values deep focus, async collaboration, and software craftsmanship, and it brings people together through team off-sites, optional co-working, and occasional travel.

What you will do

• Support customers through end-to-end engagement, including onboarding, account setup, debugging issues, and feature and integration discovery.
• Investigate and resolve inbound customer issues reported through email, Slack, Twitter, and Reddit.
• Work with the engineering team to document and reproduce bugs.
• Surface trends and insights from customer feedback to inform product choices.
• Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations.
• Deliver high-touch Enterprise support at scale, working alongside Customer Success and Sales on complex account needs.

What they are looking for

• Passion for technology, quality, and Linear's mission.
• Excellent communication and customer service skills, with experience working with a technical or engineering user base.
• Ability to adapt your communication approach for non-technical users.
• Experience troubleshooting technical issues, including APIs and integration setups.
• Ability to reproduce bugs with Linear and its integrations across different environments, such as different browsers, Windows, Mac, and mobile.
• Familiarity with SQL, JavaScript, APIs, and GitHub is a plus. If you don't have direct experience in these areas, curiosity to learn more is desirable.
• You must currently be based in Australia or Singapore.

The company notes that this is not a product engineering role.

What Linear offers

• Competitive salary and equity.
• Employee-friendly equity terms, including early exercise in the US and extended exercise windows.
• Daily meal and coffee stipend on every workday.
• Paid co-working space or desk.
• Health coverage based on country requirements.
• 5 weeks paid vacation, plus local statutory holidays.
• 4 months paid parental leave.
• A paid month off after 4 years, and every 2 years thereafter.
• Regular team events and off-sites.
• Remote-first work with no required commute.

More on how Linear works

Linear links to further reading on its mission, how it runs work trials, how it designs remote work, how its Customer Experience team uses Linear, a video series on quality, and a recent tender offer on sharing the company's growth with the people building it.