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Head of Product Design (Remote Job)

Close · USA Only · posted 1 year ago

Head of Product Design (Remote Job) at Close — remote job on CafeRemote
Design UI/UX Design UX design Product Designer Full-time Lead the United States
Close is a fully remote, profitable SaaS company with a team of ~100 passionate individuals. Our mission is to help small and scaling businesses supercharge their sales productivity using our all-in-one, communication-focused CRM. With over 6,000 businesses trusting our product, we continuously focus on delivering exceptional solutions to support their growth.

Our team values autonomy, transparency, and impact. We are data-driven, customer-centric, and committed to innovation. Our product team shares insights and the journey behind our work on The Making of Close, our blog dedicated to showcasing our Product and Engineering teams.

We’re now looking for an experienced Head of Product Design to lead and shape our growing design team. In this pivotal role, you’ll oversee the design of our web, desktop, and mobile applications while playing a significant part in defining the vision for new features and enhancing user experiences.

What You’ll Do

This role offers a mix of leadership, strategy, and hands-on design responsibilities:

  • Lead a Design Team: Manage and mentor a team of 5+ senior designers, fostering a collaborative and innovative culture.
  • Set Goals & Drive Quality: Establish quarterly team goals and ensure high-quality design standards.
  • Shape the Product Vision: Define and communicate a design vision that aligns with our product strategy and brand identity.
  • Oversee Design Projects: Plan and assign design tasks, review work, and guide the design process from conception to implementation.
  • Conduct User Research: Drive qualitative and quantitative research initiatives to understand user pain points and integrate insights into design decisions.
  • Collaborate Across Teams: Work closely with Product Management and Engineering to ensure seamless project execution.
  • Maintain Design Systems: Partner with Engineering to refine and expand our design system, ensuring consistency across platforms.

What We’re Looking For

We are seeking someone with a strong mix of experience, design expertise, and leadership skills:

  • Extensive Experience: 8+ years in product design, including at least 4 years in a management role.
  • SaaS Design Expertise: Proven ability to create elegant solutions for complex SaaS applications.
  • Technical Knowledge: Familiarity with tools like Figma (components, variants) and a strong understanding of CSS, accessibility, and modern design principles.
  • Customer Focus: Ability to empathize with users and design solutions that solve real-world problems.
  • Strong Communication: Excellent collaboration and leadership skills to manage remote teams effectively.

Why Join Close?

At Close, we believe in supporting our team with a flexible and fulfilling work environment:

  • Remote First: Work from anywhere with asynchronous communication as our default.
  • Time Off: Enjoy 5 weeks of PTO, a winter holiday break, and 2 additional PTO days for every year with the company.
  • Flexibility: Choose a standard 5-day work week or opt for a 4-day week at 80% pay.
  • Career Growth: Take a paid sabbatical after 5 years of service.
  • Comprehensive Benefits: Access to medical, dental, and vision insurance (for US employees), along with 401k matching at 6%.
  • Inclusive Culture: Join a team that values transparency, innovation, and continuous improvement.

Our Values

  • Build a house you want to live in: Focus on long-term thinking and sustainable growth.
  • No BS: Foster transparency and honesty, even when it’s tough.
  • Invest in each other: Build meaningful relationships with coworkers and customers.
  • Discipline equals freedom: Deliver on commitments to yourself and the team.
  • Strive for greatness: Continuously push yourself and others to improve.

How We Work

At Close, we emphasize productivity, quality, and deep work over rigid schedules. Our remote-first approach allows team members to create a work environment that fits their needs. Most teams have only 2–5 hours of internal meetings per week, allowing plenty of time for focused, impactful work.

Time Zones Supported: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10).
 

Ready to Join Us?

If you’re a seasoned design professional ready to lead a talented team, shape innovative products, and make a lasting impact, we’d love to hear from you. Apply now and help us build a world-class CRM! 

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