Managing Director, Risk Control

Liberty Mutual is hiring a Managing Director, Risk Control to lead the delivery of countrywide Risk Control Services. The role is for someone with deep experience in commercial property and casualty insurance who can turn a technical service function into a business partner that shapes underwriting decisions and customer outcomes. It is a United States position.

What you will do

• Lead the transformation of the Risk Control organization into a strategic business influencer, building a team that shapes decisions, strengthens trust, and drives outcomes with underwriting, customers, and key business partners.
• Translate enterprise strategy into a future-state service vision and operating model that moves Risk Control from a technical service function to a value-creating business partner.
• Develop teams to communicate business value in strategic terms, including TCOR reduction, ROI, risk impact, and customer outcomes, so they can influence decisions and support profitable growth.
• Drive adoption of data, process improvement, and technology enablement to expand the team's consultative toolkit and increase the value delivered to clients.
• Build partnerships with key and critical business segment leaders to align Risk Control with enterprise priorities, strengthen collaboration, and create shared business outcomes.
• Coach leaders and consultants in consultative selling, project management, and executive presence so they can lead client conversations and influence internal and external stakeholders.
• Create a talent strategy focused on future capability, including developing successors, building diverse talent pipelines, and strengthening technical and consultative depth.
• Build a culture of accountability, agility, and continuous learning that helps the team adapt quickly, embrace change, and operate as trusted business advisors.

You will be accountable for building a high-performance culture, continuous process improvement, service management, workforce management, and measurable impact for large or highly complex customers. You will serve as a strategic partner to underwriting and other business leaders, keeping Risk Control aligned to business priorities, service expectations, and enterprise growth objectives.

What they are looking for

• Knowledge of process improvement techniques, finance concepts, commercial property and casualty insurance, and insurance operations.
• Ability to plan, organize, and get work done through others; manage and improve processes; work cross-functionally and build relationships; analyze and solve problems; influence others; and communicate effectively through listening, speaking, writing, and presentations while projecting confidence.
• This is normally acquired through a bachelor's degree or equivalent training and 10 or more years of relevant experience, some of which should be in a management capacity.
• An advanced degree and/or professional designation such as MS/MBA, ARM, or CPCU is preferred.

The role also calls for demonstrated experience using data to articulate TCOR reduction and ROI, applying process and technology improvements to increase value delivery to clients, and quickly translating new tools, data, and concepts into practical service solutions. You should maintain working knowledge of the insuretech landscape and be able to consult with clients in a rapidly changing technology environment.

Pay and benefits

The typical starting salary range is determined by factors including skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop. Some roles at Liberty Mutual have a corresponding compensation plan that may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Liberty Mutual states that its goal is to create a workplace where everyone feels valued, supported, and can thrive. The company says it builds an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in its culture. It points to benefits, workplace flexibility, professional development opportunities, and Employee Resource Groups. The company describes itself as an equal opportunity employer and says it will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or any basis prohibited by federal, state, or local law. Fair Chance Notices are listed for California, Los Angeles Incorporated, Los Angeles Unincorporated, Philadelphia, and San Francisco.