Senior Casualty Claims Resolution Specialist - Complex - Central Region

Liberty Mutual is hiring a Senior Claims Resolution Specialist for its Complex Casualty Team in the Central Region. This is a role for someone with deep technical expertise in high-exposure, complex, and catastrophic injury claims, who can handle litigation strategy and work with trial counsel. The position is remote or hybrid depending on where you live.

What you will do

• Manage the investigation, evaluation, and resolution of complex auto and homeowner's casualty claims.
• Assess coverage, liability, and damages; recommend settlement strategies and escalate for authority review.
• Identify potentially suspicious claims and refer them to SIU; spot opportunities for third-party subrogation.
• Work closely with trial counsel and attend mediations, arbitrations, trials, hearings, and conferences.
• Prepare detailed litigation and trial reports for local management and the Home Office.
• Communicate with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
• Respond to written and telephone inquiries, including status reports.
• Maintain accurate reserves and recommend increases on cases that exceed your authority.
• Safeguard financial and confidential information across all claim files.
• Oversee billing practices of outside and in-house counsel to ensure compliance and cost efficiency.
• May assist as a resource to the team, step in for the Claims Team Manager when needed, mentor colleagues, or represent the company on matters involving state or federal regulatory agencies.
• Participate in special projects at the direction of leadership.

What they are looking for

• 5+ years managing complex and litigated casualty claims.
• Deep expertise handling severe to catastrophic injuries and fatalities.
• Strong analytical thinking, negotiation skills, and sound judgment.
• Ability to thrive in a fast-paced, high-stakes environment.
• Professionalism, empathy, and exceptional communication skills.
• Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations.
• Demonstrated leadership ability and time management skills to delegate work and organize resources.
• Expert-level knowledge of claims case handling practices, legal liability, general insurance policy coverage, and state tort laws, normally acquired through a bachelor's degree or equivalent training plus 4 to 6 years of directly related work experience (at least two of which should ordinarily be in a team leader capacity).
• Licensing required in some states.

Location and travel

If you live within 50 miles of a hub location, the role is hybrid with 2 days in office. Otherwise, it may be fully remote. Candidates in the Eastern, Central, or Mountain time zones are most ideal because the position supports claims in those regions.

Hub locations: Chandler, AZ; Clifton Park, NY; Columbus, OH; Indianapolis, IN; Lake Mary, FL; Liberty Lake, WA; Marlton, NJ; Plano, TX; Suwanee, GA; Warrenville, IL; Westborough, MA.

Travel is 10% for mediations, arbitrations, trials, or in-person events.

Pay and bonus

The typical starting salary range is determined by skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop. Some roles have a compensation plan that may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

External candidates with an active FL or TX All-Lines Adjuster License (CEs current) may qualify for a $2,500 sign-on bonus.

Training

Active engagement and reliable attendance during training are mandatory and crucial to success in this role.

About Liberty Mutual

Liberty Mutual shows up for people in their toughest moments and for employees with the same commitment. The company says it builds a workplace where everyone feels valued, supported, and can thrive, with inclusion embedded in its culture. Benefits include workplace flexibility, professional development, and Employee Resource Groups. Liberty Mutual is an equal opportunity employer and will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or any basis prohibited by federal, state, or local law.