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Position: Bilingual (English/Spanish) Inbound Appointment Setter
We’re seeking a proactive and detail-oriented appointment setter to handle leads from paid ads (Facebook/Instagram) for a high-traffic beauty salon client in Fontana, California. You’ll manage calls, texts, and DMs, schedule appointments, and ensure a seamless client experience. The ideal candidate is confident, process-driven, and enjoys connecting with clients. 

Client Background
Our client is a 21-year-old, family-owned hair and beauty salon offering services like haircuts, coloring, highlights, eyelash extensions, hair extensions, and permanent makeup. 

Responsibilities
Daily Duties: 

• Respond to inbound calls, SMS, and social media DMs (Facebook/Instagram) that require human interaction
  
  
• Follow up with leads via CRM and schedule/reschedule/cancel appointments
  
  
• Contact no-shows to get them back on the calendar
  
  
• Communicate client requests with stylists
  
  
• End-of-day reporting

Weekly Duties:
 

• Participate in weekly review meetings
  
  
• Understand KPIs and contribute ideas for improvement
  
  

Schedule: Full-time, 40 hours/week with 1 hour total breaks
 

• Monday: 9 AM – 6 PM PST
  
  
• Tuesday: Off
  
  
• Wednesday: 9 AM – 6 PM PST
  
  
• Thursday: 9 AM – 6 PM PST
  
  
• Friday: 9 AM – 6 PM PST
  
  
• Saturday: 9 AM – 6 PM PST
  
  
• Sunday: Off
  
  

Requirements
 

• Bilingual: Advanced English & Spanish
  
  
• Location: Latin America
  
  
• Sales Experience: Minimum 6 months, with discovery, rapport-building, and objection handling skills
  
  
• Communication: Confident, articulate, friendly, extroverted
  
  
• Emotional Intelligence: Able to read cues and proactively address concerns
  
  
• Process-Oriented: Follows instructions and SOPs meticulously
  
  
• Problem-Solving: Resolve edge cases and overcome objections independently
  
  
• CRM Experience: Experience with GoHighLevel preferred
  
  
• Computer: 6+ GB RAM (8–16+ GB preferred), mouse, second monitor preferred
  
  
• Internet: Fast and reliable with backup
  
  

Preferred Qualifications
 

• 1+ year sales experience
  
  
• Familiarity with salons, beauty services, or B2C appointment-based businesses
  
  
• Personal interest in beauty/self-care
  
  
• Experience working with female clientele
  
  
• AI literacy for sales/business tools
  
  

Benefits
 

• 100% Remote – work from anywhere
  
  
• Collaborative and creative work environment
  
  
• Competitive salary: $1,000–$1,400/month + commissions and performance bonuses
  
  
• Opportunity to grow with a fast-growing company