Account Manager

Prismfly is hiring an Account Manager to support its Conversion Rate Optimization team on ecommerce accounts. The role mixes project coordination, client communication, experimentation, and optimization, and it sits between Senior CRO Consultants, designers, developers, and clients. It is a fit for someone who enjoys ecommerce, testing, and client work and wants to build a career in CRO and digital strategy.

About Prismfly

Prismfly is a global agency focused on ecommerce conversion rate optimization. The company pairs strategy with design and development to create digital experiences, and works with top-tier brands and software partners. The team is made of humble experts who want to keep learning and growing.

Prismfly says it gives its team freedom to bring new ideas forward, encourages and promotes growth, rewards excellence, and celebrates results. The company says it is built on different perspectives to inspire innovation.

What you will do

Support CRO programs:

• Assist Senior CRO Consultants in managing client optimization programs
• Coordinate experiment launches with design and development teams
• Assist with experiment setup and QA
• Help document optimization opportunities and recommendations
• Support website enhancement and optimization initiatives

Client communication:

• Participate in client Slack channels and meetings
• Coordinate follow-ups, action items, and project updates
• Ensure client requests are documented and assigned appropriately
• Maintain clear communication between clients and internal teams

Research and analysis:

• Conduct competitor and industry research
• Gather insights from analytics and user behavior tools
• Support the creation of client presentations, recommendations, and test result summaries

Process and organization:

• Coordinate cross-functional tasks between CRO, Design, and Development teams
• Help keep projects on track and moving forward

What success looks like

After 6 to 12 months, you will:

• Successfully support multiple client accounts at the same time
• Become a trusted point of contact for clients and internal teams
• Help improve the efficiency and execution of client optimization programs
• Contribute meaningful optimization insights and recommendations
• Play a key role in helping experiments and initiatives move from idea to launch

What they are looking for

• Excellent written and verbal English communication skills
• Strong organizational and project management abilities
• High attention to detail
• Ability to manage multiple priorities at once
• Strong problem-solving mindset
• Ability to work independently and take ownership of tasks
• Experience with Shopify
• Experience with GA4 or similar analytics platforms
• Experience with A/B testing or experimentation programs

Nice to have: experience working in an agency environment.

Who will thrive in this role

This role is a good fit for someone who:

• Loves keeping projects organized and moving forward
• Enjoys working directly with clients
• Is curious about customer behavior and online shopping experiences
• Wants to learn how high-performing ecommerce brands grow through experimentation
• Enjoys collaborating across design, development, and strategy teams

Location

The role is based in the United States.