Customer Manager/Global Account Manager (Healthcare/Life Sciences)

Plexus is hiring a Customer Manager/Global Account Manager for its Healthcare/Life Sciences business. In this role, you own the account strategy for a set of assigned customers, acting as the voice of the customer inside Plexus and the voice of Plexus to the customer. It is a fit for someone with a background in electronics manufacturing and several years of account or customer management experience who can lead cross-functional teams and manage a customer P&L.

What you will do

• Create a working account plan with strategies and tactics to increase profitable revenue, account penetration and engagement points, including manufacturing, engineering and sustaining services.
• Develop solutions that differentiate the Plexus service offering with customers, and execute plans while engaging the broader Plexus organization.
• Ensure Plexus meets or exceeds customer expectations. Advocate for customer needs within Plexus and represent Plexus's needs and interests to the customer, translating those needs into action that creates mutual benefit.
• Lead a cross-functional team that includes engineering, manufacturing, supply chain, costing, financial and legal experts.
• Increase revenue and profitability. Set clearly defined financial objectives for customers and partner with manufacturing and engineering to manage the customer P&L.
• Build multi-level relationships, including at the executive level, with customers and internally. Stay conversant with the customer's business model, competition, market and needs.
• Learn and develop mastery of Plexus's sales enablement methodology.

What they are looking for

• Bachelor's degree with 8 or more years of related experience preferred. An equivalent combination of education and/or experience will be considered.
• Advanced written and verbal communication skills.
• Basic computer skills.
• Able to make sound, logical and reasonable decisions with minimal guidance.
• Able to apply solution selling knowledge and capabilities.
• Applies financial acumen to influence customers and constituents.
• Basic understanding of electronics manufacturing.

Pay and benefits

The annual compensation range for this position is USD 129,500 to 194,300. The salary offered within that range is based on geographic location, work experience, education, licensure requirements and/or skill level.

Plexus offers medical, dental and vision insurance, paid time off, retirement savings, and professional development opportunities. The company also states that it prioritizes work-life balance and offers a variety of perks.

Travel and work environment

Travel is more than 40%. The role is based in a professional office environment with suitable lighting, comfortable temperatures and a low noise level. It may require prolonged periods of sitting at a desk using a computer and other office equipment, with minimal physical activity generally involved.

About Plexus

Plexus partners with Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service products that include advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle charging solutions. The company's stated values are Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.

Plexus is an Equal Opportunity Employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Some offers of employment are contingent upon successfully passing a drug screen and/or background check.