Senior HPC Support Engineer, Compute and GPU - DGX Platform

NVIDIA is hiring a Senior HPC Support Engineer for its DGX Platform, focused on compute and GPU technologies. The role is for someone with deep Linux skills who enjoys debugging hardware and software problems for customers and working directly with engineering and marketing teams. It sits on the Technical Support team and covers AI hardware and software products across installations, maintenance, and operations.

The position is open in Canada and the United States. Applications will be accepted at least until July 3, 2026. This posting is for an existing vacancy.

What you will do

• Resolve customer concerns and technical issues through research, reproduction, and problem solving for customers installing NVIDIA products and supporting systems on Linux (multi-distro).
• Debug and respond to user-reported issues by telephone, email, or conference calls on the DGX Platform hardware and software stack, including installation, operation, maintenance, and interoperability with other vendors.
• Use industry-standard AI tools to share debugging results, create internal and external knowledge base articles, and analyze customer issues. Help develop, redefine, and document standard methods for internal Support and R&D teams.
• Join multi-functional team meetings and give feedback to engineering and marketing on product requirements, customer experience, and support tools.

What they are looking for

• 5+ years providing in-depth customer support and debugging for hardware and software products.
• Strong organizational skills and the ability to prioritize and multi-task with limited supervision.
• Proven use of established AI technologies in day-to-day work.
• Knowledge of enterprise platform and systems engineering, including Linux triage, servers, and resolving hardware or OS internal issues.
• Excellent verbal and written English skills.
• An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT, or equivalent experience.
• Intellectual curiosity, a positive attitude, flexibility, analytical ability, self-motivation, and a team-oriented approach.

Skills they want you to have

• Linux system administration at the engineering and networking level, preferably focused on Red Hat Enterprise Linux and Ubuntu.
• Deep understanding of at least two of: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (Docker, Kubernetes).
• Comfort working in various Linux environments and with other operating systems such as Microsoft Windows and VMware.

Ways to stand out

• Knowledge and working experience with InfiniBand, RDMA/RoCEv2, and GPU technology.
• Clustering or HPC data-center technologies including upper layer protocols such as MPI and NCCL.
• Shell scripting (Bash/Python).
• Ethernet and distributed file system storage technologies.
• Configuration and operational expertise with traditional network switch/router and open platforms.

Pay and benefits

The base salary range is 108,000 USD to 172,500 USD for Level 3, and 120,000 USD to 207,000 USD for Level 4. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for equity and benefits.

About NVIDIA

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. The company says it is tapping into AI to define the next era of computing, with GPUs acting as the brains of computers, robots, and self-driving cars. NVIDIA describes itself as an equal opportunity employer and says it does not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. NVIDIA uses AI tools in its recruiting processes.