Technical Director, Commercial Auto

Liberty Mutual is hiring a Technical Director for its Commercial Auto line of business. The role combines hands-on risk control surveys of large, complex auto accounts with coaching and mentoring of less experienced risk control consultants. It is a home-based position with travel of roughly 30 to 40 percent.

What you will do

You will complete prospective, new business, renewal, and service visits, including complex and high premium auto line of business surveys. Work includes preparation, account contact, and hazard and control evaluation that could cover all lines of business, with commercial auto exposure as the leading evaluation. You will partner closely with the assigned underwriting team to provide consultative service and support project completion.

You will train and mentor less experienced consultants to improve their commercial auto expertise, and help develop the strategy to identify, address, and improve the discipline's commercial auto skills. You will take a lead role in delivering and instructing Liberty Mutual driver coaching and fleet management resources, including coaching less experienced consultants on the materials and presentation skills. You will also work with the Commercial Auto Product and Technical Director on training curriculum and resources, and partner with internal and external business partners.

Other duties listed in the posting:

• Develop key relationships with large-premium, complex clients to strengthen Liberty Mutual's position in the risk control space.
• Provide coaching, training, and resources to risk control consultants and clients on safety and risk management practices.
• Work with teams across Risk Control, Underwriting, and Claims, including direct customer service.
• Use data analytics and industry insights to identify trends, develop strategies, and apply AI to generate insights and results.
• Monitor trends in commercial auto and mobility to shape risk control initiatives and influence policy and procedural changes.

What they are looking for

• Proven experience in risk control within the commercial auto insurance industry.
• Coaching and communication skills for guiding teams and clients.
• Ability to monitor and evaluate the technical quality of loss prevention services delivered by less experienced consultants.
• Strong technical commercial auto knowledge and analytical skills to interpret data and inform decisions.
• An agile mindset, problem-solving ability, and comfort in a fast-paced environment.
• Ability to lead and collaborate on projects and balance multiple priorities.
• A commitment to actively acquiring and retaining profitable business.

Qualifications

• Bachelor's degree in Engineering or a related field, with a clear trajectory of increasing skills in the commercial auto insurance field.
• At least 10 years of directly related consulting experience in risk control or a progressive safety/health field. Candidates are typically working toward or have obtained an advanced degree and/or professional certification such as CSP, ARM, CRM, CPCU, CIH, CDS, CDT, or CPE.
• Advanced knowledge and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management, and progress measurement. Conversant in FMCSA regulations, telematics, micromobility, and autonomous vehicles.
• Strong interpersonal and writing skills, with the ability to develop and maintain relationships with customers, peers, and industry contacts.
• Ability to use proprietary software applications, create and modify documents and complex spreadsheets in Microsoft Office, and obtain information from the FMCSA/SMS sites.

AI utilization, familiarity with industry advancements in vehicle technology applications, and knowledge of autonomous vehicles and mobility devices are described as critical skills. Understanding of other lines of business such as liability, property, and workers' compensation is preferable but not required.

Location and travel

The role is home based with variable travel of approximately 30 to 40 percent. It is listed for the United States.

Pay and benefits

The posting states that the typical starting salary range is determined by factors including skills, experience, education, certifications, and location. The full salary range reflects the labor market value for these positions across the national market and provides an opportunity to progress as employees grow in the role. Some roles have a compensation plan that may include commission and/or bonus earnings at rates that vary based on factors set out in the plan for the role.

Liberty Mutual states that it aims to create a workplace where everyone feels valued, supported, and can thrive, and cites benefits, workplace flexibility, professional development, and Employee Resource Groups. The company describes itself as an equal opportunity employer and includes Fair Chance Notices for California, Los Angeles Incorporated, Los Angeles Unincorporated, Philadelphia, and San Francisco.