Since welcoming our first credit card customer in 1994, Capital One has believed that technology and data can make even large enterprises innovative and customer-centric. As one of the first major companies to fully embrace the public cloud, we built our own tools to manage data and operations at scale—solutions that simply didn’t exist at the time. 

In 2022, we launched Capital One Software to share these capabilities with the world, introducing our first B2B product, Slingshot, to help businesses accelerate their data management and cloud optimization journeys. Today, we continue to build intelligent software that tackles challenges in data publishing, governance, and infrastructure management—empowering organizations to achieve greater performance in the cloud.  

Job Summary: Production Support Principal Associate 

We are looking for a Production Support Principal Associate to join our Capital One Software Support team in a fast-paced SaaS environment. You’ll play a vital role in maintaining the reliability, performance, and stability of our cloud-based solutions. This position is ideal for someone with strong technical troubleshooting experience, a passion for automation, and a commitment to customer success.  

Key Responsibilities 

• Provide advanced technical support for complex system and application issues.
  
  
• Support and troubleshoot microservices-based applications.
  
  
• Write and execute SQL scripts for data extraction and analysis.
  
  
• Diagnose and resolve software issues efficiently while meeting SLAs.
  
  
• Monitor system performance and proactively detect potential issues.
  
  
• Maintain detailed documentation for troubleshooting and system configurations.
  
  
• Collaborate closely with development, product, and platform teams to resolve technical challenges.
  
  
• Participate in on-call rotations and respond quickly to critical incidents.
  
  
• Identify automation opportunities to improve efficiency and reduce manual workloads.
  
  
• Ensure high levels of customer satisfaction through professional, timely communication.
  
  

Basic Qualifications
 

• Bachelor’s degree in Computer Science, IT, or a related field.
  
  
• 4+ years of experience in system engineering.
  
  
• 3+ years of experience in software troubleshooting or customer support.
  
  

Preferred Qualifications
 

• Experience with scripting languages such as Python or Bash.
  
  
• 3+ years of experience with public cloud technologies (AWS, Azure, GCP).
  
  
• 2+ years of experience using monitoring tools like AWS CloudWatch, Splunk, New Relic, or SolarWinds.
  
  
• Familiarity with SaaS environments and DevOps principles.
  
  

Why Join Capital One Software?
 

• Competitive salary and comprehensive benefits package.
  
  
• Opportunity to work on cutting-edge cloud and data solutions.
  
  
• Inclusive, collaborative, and innovation-driven culture.
  
  
• Fully remote flexibility with opportunities for professional growth.