Account Manager / Account Supervisor (Client Strategy & Agency Operations)

Position Overview

Key Responsibilities

Client Relationship Management

• Act as the primary day-to-day contact for clients.
  
  
• Build strong client relationships and guide teams toward the best strategic outcomes.
  
  
• Demonstrate a clear understanding of the client’s business objectives, goals, and challenges.
  
  
• Take ownership of projects and proactively solve problems.
  
  

Financial & Scope Management

• Track project budgets and monitor account financial performance.
  
  
• Support the development and management of Statements of Work (SOW).
  
  
• Ensure efficient resource allocation and cost control across projects.
  
  

Industry Insights & Business Growth

• Identify new opportunities to expand client relationships and services.
  
  
• Support new business development and pitch preparation.
  
  
• Monitor industry trends and provide strategic insights to both clients and internal teams.
  
  

Leadership & Team Collaboration

• Promote collaboration and morale across cross-functional teams.
  
  
• Anticipate challenges and implement innovative solutions.
  
  
• Work closely with cross-agency partners to maintain a positive and productive environment.
  
  
• Lead smaller projects or specific business segments independently.
  
  

Project Execution & Quality Control

• Maintain high creative and production standards.
  
  
• Oversee project delivery across multiple media formats.
  
  
• Ensure flawless execution on all assigned projects.
  
  
• Identify potential risks early and provide practical solutions.
  
  

Communication & Presentation

• Deliver clear, concise, and professional communication with clients and internal teams.
  
  
• Present project updates, strategies, and results effectively.
  
  
• Translate internal discussions into client-friendly communication.
  
  
• Foster a positive, solution-oriented attitude across the team.
  
  

Preferred Background

• Advertising agencies
  
  
• Marketing agencies
  
  
• In-house creative or marketing teams