Electronic Data Exchange Analyst - Remote

Symetra is hiring an Electronic Data Exchange Analyst to join its Workforce Benefits team. In this role you will process file feeds for voluntary, life, and disability benefits, building customized implementation plans, specifications, SFTP connections, and feed testing for policyholders of various sizes. The position is remote within the United States and is suited to someone who is deadline driven, comfortable working across multiple systems, and has strong data analysis and Excel skills.

What you will do

• Determine which activities are necessary to complete file feed processing from implementation through active production file management.
• Develop processes used to manage requirements.
• Build relationships with business partners including users, vendors, project team, and management at all levels.
• Use basic analysis techniques to measure the quality of data exchanged during feed testing.
• Develop a communication plan during feed implementation to meet the needs of all business partners.
• Manage conflicts, issues, and changes so stakeholders and end users stay in agreement on the data exchange.
• Communicate requirements to stakeholders and maintain traceability from planning through post-production phases to ensure quality of delivery.
• Identify business needs, refine and clarify them, and validate that the solution meets them.
• Prioritize and progressively elaborate stakeholder and solution requirements so end users can implement a solution that meets organizational and stakeholder needs.
• Assess proposed solutions against data limitations to determine the best fit, identify gaps, and determine workarounds or changes.
• Process all first production files for newly implemented feeds to ensure data is clean and accurate before transitioning to production.

What they are looking for

• High school diploma required.
• Bachelor's degree or 4 years of work experience required.
• Experience with group insurance file feeds strongly preferred.
• Highly deadline driven and able to work in a fast-paced environment.
• Capacity to navigate multiple systems simultaneously for data research.
• Contributes to a collaborative working environment and builds trust with others.
• Ability to learn new software and systems.
• Advanced Excel skills.
• Advanced data analysis skills.
• Project management.
• Advanced problem solving and attention to detail.
• Excellent verbal and written communication skills.
• Results driven.

Pay and benefits

The salary range is USD 60,100 to 100,100 per year, plus eligibility for the company annual bonus program.

Symetra offers flexible full-time or hybrid telecommuting arrangements, a 401(k) plan with immediate vesting and company matching up to 6%, paid time away including vacation and sick time, flex days, and ten paid holidays, and company matching for community giving.

Remote work requirements

Symetra is a remote-first organization with standards for employees' internet connection. Minimum internet speed is 100 Mbps download and 20 Mbps upload. Internet type must be fiber, cable, or DSL. Satellite, cellular broadband, other wireless technology, and wired dial-up are not permissible. When applying, you will be asked to test your internet speed and confirm it meets or exceeds this standard.

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization throughout employment.

Identity verification

Candidates will be required, after the initial phone screen, to be on video for all interviews. Symetra will take steps at key points in the process to verify that a candidate is not seeking employment fraudulently, for example through use of a false identity. Failure to comply with verification procedures may result in disqualification from the recruitment process, withdrawal of a job offer, or termination of employment and other criminal or civil remedies if fraud is discovered.

About Symetra

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. The company says it is guided by the principles of value, transparency, and sustainability, and is committed to diversity, equity, and inclusion.