Customer Communications Manager - Benefits Division – Remote

Symetra is hiring a Customer Communications Manager for its Benefits Division. The role is remote within the United States and pays $106,400 to $177,300 per year, with eligibility for an annual bonus program. You would own the strategy, development, and delivery of customer communications that inform, engage, and build trust with Benefits customers.

This job is for someone with at least eight years of experience writing and delivering customer, plan member, or client communications, ideally in a regulated industry such as insurance, financial services, or healthcare.

What you will do

You will lead customer communications for the Benefits Division and work with marketing, product, sales, account management, operations, compliance, and legal to deliver clear, accurate messaging. A large part of the job is translating complex business updates, operational changes, and regulatory requirements into communications customers can understand and act on.

• Develop and implement communication strategies, processes, and workflows for Benefits customers.
• Partner with leaders and stakeholders to prioritize communication needs and align on timelines and deliverables.
• Make sure customers receive consistent, clear, and timely information across channels.
• Create, edit, and distribute customer-facing communications, including operational updates, service announcements, and regulatory notifications.
• Manage communication logistics, including audience segmentation, distribution methods, and delivery platforms.
• Support urgent communication needs related to business, operational, or customer-impacting events.
• Monitor project timelines and coordinate communication from initiation through distribution.
• Provide reporting and insights on communication initiatives and outcomes.
• Coordinate review and approval with compliance, legal, privacy, brand, and other internal partners.
• Ensure communications meet regulatory requirements, company standards, and accessibility guidelines.

What they are looking for

• 8+ years of experience developing and delivering customer, plan member, or client communications.
• Exceptional writing, editing, and proofreading skills, with the ability to translate complex information into clear, customer-friendly messaging.
• Strong project management and organizational skills, including managing multiple communication initiatives at once.
• Proven ability to build relationships and collaborate with cross-functional teams and stakeholders at all levels.
• Experience supporting communications in a regulated industry, such as insurance, financial services, healthcare, or a similar environment.
• Knowledge of Group Benefits, Supplemental Health Benefits, and/or Stop Loss insurance products.
• Experience with Salesforce CRM, email marketing platforms, customer communication platforms, or marketing automation tools.
• Familiarity with accessibility standards and best practices for customer communications.
• High school diploma or equivalent.
• Ability to travel occasionally to support business needs.

Pay and benefits

The salary range is $106,400 to $177,300, plus eligibility for an annual bonus program. Symetra offers flexible full-time or hybrid telecommuting arrangements, a 401(k) plan with immediate vesting and company matching up to 6%, paid time away including vacation, sick time, flex days, and ten paid holidays, and company matching for community giving.

Location and work rules

This is a remote role in the United States. Symetra is a remote-first organization and sets standards for home internet: at least 100 Mbps download and 20 Mbps upload, over fiber, cable, or DSL. Satellite, cellular broadband, other wireless technology, and wired dial-up are not permitted. When you apply, you will be asked to test your internet speed and confirm it meets this standard.

Employer work visa sponsorship and support are not provided for this role. Applicants must be authorized to work in the United States at hire and maintain that authorization throughout employment.

Hiring process notes

After the initial phone screen, candidates are required to be on video for all interviews. Symetra takes steps at key points in the process to verify that a candidate is not seeking employment fraudulently, for example through use of a false identity.

All newly hired people leaders with direct reports must complete a leadership development program within their first year, including virtual and in-person training. The in-person sessions are held at Symetra's headquarters in Bellevue, Washington, and Symetra covers all travel and accommodation expenses. If reasonable accommodations are needed for travel, the HR department works to provide solutions aligned with individual needs and company policies.

About Symetra

Symetra is a national financial services company that helps people work toward their financial goals. The company says it is guided by value, transparency, and sustainability, and that it aims to be the most inclusive insurance company in the country.