Associate Benefits Ops Analyst

Symetra is hiring an Associate Benefits Operations Analyst to manage the implementation of small group employee benefit plans, generally under 250 covered lives. The role covers Life, AD&D, Disability, Absence Management, and Supplemental Health products. It is a remote or hybrid position based in the United States.

This person will own the implementation process from point of sale through contract issuance, billing readiness, and customer onboarding. They will be the main operational contact for customers, brokers, and internal partners. The role starts with a 10-month Dearborn-to-Symetra migration project and is expected to become a permanent implementation role afterward. Some extra hours may be needed during critical migration milestones.

What you will do

• Manage end-to-end implementation of small group employee benefit plans.
• Support all phases of the Dearborn-to-Symetra migration project.
• Coordinate with Underwriting, Contracts, Billing, Claims, Compliance, IT, and Customer Service.
• Serve as the primary point of contact for customers, brokers, consultants, and internal stakeholders.
• Monitor implementation timelines and ensure projects finish accurately and on schedule.
• Research, resolve, and escalate implementation issues.
• Review contracts and plan documents for accuracy and compliance.
• Coordinate eligibility file setup and testing with customers and IT partners.
• Prepare onboarding materials, implementation documentation, and customer communications.
• Maintain implementation records, provide project status updates, and take part in process improvement.
• Prepare and maintain accurate customer implementation materials, onboarding documentation, regular project status updates for leadership, and educational resources.

What they are looking for

• A strong leader with project management skills.
• An excellent oral and written communicator who is passionate about customer service and interpersonal relationships.
• Organized, with strong planning and prioritization tools.
• Detail oriented with a high level of accuracy.
• Eager to learn and apply a complex set of rules and guides.
• Able to multi-task and deliver results in a fast-paced, deadline-driven environment.
• Self-motivated and initiative driven.
• Knowledgeable in Microsoft Suite applications, specifically Word, Excel, and Access.
• Bachelor's degree in Business Administration or Finance, or three to five years of equivalent experience in workforce benefits and/or medical insurance.

Pay and benefits

The hourly range is $24.62 to $41.04, plus eligibility for a company annual bonus.

Symetra offers flexible full-time or hybrid telecommuting arrangements. Employees can plan for the future with a 401(k) plan that has immediate vesting and company matching up to 6%. Paid time away includes vacation, sick time, flex days, and ten paid holidays. The company also has matching programs for community giving.

Remote work requirements

Symetra is a remote-first organization. Employees must have an internet connection with a minimum of 100 Mbps download and 20 Mbps upload. The connection must be fiber, cable, or DSL. Satellite, cellular broadband, other wireless technology, and wired dial-up are not allowed. Applicants will be asked to test their internet speed and confirm it meets this standard.

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain that authorization throughout employment.

Identity verification

After the initial phone screen, candidates will be required to be on video for all interviews. Symetra will take steps at key points in the process to verify that a candidate is not seeking employment fraudulently, such as through a false identity. Failure to comply with verification procedures may result in disqualification from the recruitment process, withdrawal of a job offer, or termination of employment and other criminal and civil remedies if fraud is discovered.

About Symetra

Symetra is a national financial services company that helps people achieve their financial goals. The company says it is guided by Value, Transparency, and Sustainability. It is committed to diversity, equity, and inclusion and aims to be the most inclusive insurance company in the country.