Support Engineer (APAC - Weekends)

Supabase is hiring Support Engineers to provide developer support for its Postgres development platform. This role is for someone with at least three years of developer support experience who is proficient in SQL, comfortable on the command line, and available for weekend shifts covering APAC hours.

What you will do

• Provide initial and timely responses to support cases on topics ranging from billing and pre-sales to optimization and implementation.
• Triage cases by directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, including GitHub Issues and Discussions.
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases, and improve test coverage if you have testing experience.

What they are looking for

• 3+ years of experience providing developer support to technical customers.
• Proficiency in SQL, ideally PostgreSQL, with comfort writing complex queries. Database administration experience is a plus.
• Excellent communication skills and fluency in English.
• Skilled with Linux/Unix operating systems and the command line.
• Experience working with GitHub Issues and Discussions.
• Bonus: familiarity with JavaScript frameworks like React, Vue, and Svelte, and some experience with Node.js.
• A degree in Computer Science is a plus.

Hours and location

This is a full-time, permanent position with four 10-hour shifts covering weekends during APAC hours: 00:00–10:00 UTC. The shift covers Friday through Monday based on those UTC times, though this may vary slightly for your specific timezone. Supabase is primarily looking for someone in Southeast Asia or India time zones for this shift.

What Supabase offers

• Fully remote: Supabase hires globally. There are no offices, but they provide a WeWork membership or co-working allowance you can use anywhere.
• ESOP: Every team member receives equity ownership in the company.
• Tech allowance: A budget to set up your work environment—laptop, monitor, headphones, or whatever helps.
• Health benefits: Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are.
• Annual off-sites: Once a year, the entire company gathers in a new city for a week of connection and collaboration.
• Flexible work: The team operates asynchronously and trusts you to manage your own time.
• Professional development: An annual education allowance for courses, books, conferences, or anything that supports your growth.

About Supabase

Supabase is the Postgres development platform, built by developers for developers. It provides a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search, with all services deeply integrated and designed for growth. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

Supabase was born remote and open-source-first. The team has about 400 members across 60+ countries, speaking 20+ languages, with over $1B raised (including a $500M Series F) and 540,000+ community members. They move fast, build in public, and use what they ship.