Account Director (AD)

Net Natives is hiring an Account Director to work with higher education clients in the United States. This role is for someone with at least five years in the higher education sector, ideally in marketing or admissions, who can manage client relationships from onboarding through renewal while finding ways to grow revenue.

You will work strategically with clients on data, technology and creativity, helping connect students with education opportunities. The job is built around keeping client-agency partnerships strong across the full relationship lifecycle, with an eye on satisfaction, retention and growth.

What you will do

• Onboard new clients and set up the framework for delivering against their strategic goals and recruitment objectives.
• Understand each client, their challenges and objectives, and work with the team to provide effective solutions.
• Own the client relationship across its full lifecycle, maintaining satisfaction levels that drive retention.
• Oversee delivery of client growth against targets and identify new opportunities for clients to innovate and grow market share.
• Grow net revenue from existing partnerships and win new logos through evidence-based, strategic recommendations.
• Educate clients and colleagues on market insight, translating it into actionable growth opportunities.
• Facilitate gold standard practices across the account team.
• Resolve issues and maintain operational efficiency so clients keep growing in line with their goals.
• Report on performance versus strategic targets and adjust the approach as needed.
• Work with Customer Success Directors, subject experts and cross-functional teams to prioritise client needs and prepare for productive discussions.
• Live the company's ABC values: Accountable, Brave, Curious.

What they are looking for

• At least 5 years within the HE sector, ideally in marketing or admissions.
• Understanding of digital advertising platforms and capabilities.
• Excellent written and verbal communication skills.
• A natural presenter.
• Sociable and professional.

How success is measured

1. Net revenue growth from existing partnerships.
2. Net revenue growth from new partnerships.
3. New logos won.

Pay and benefits

The salary is USD 90,000 to 100,000 per year, base plus commission.

• 15 days paid time off, increasing with length of service
• Company sick pay: 5 days full pay and 5 days half pay
• 11 paid federal holidays
• Option to buy additional holiday
• Paid day off on your birthday
• Access to a 401K scheme
• EAP (Employee Assistance Programme)
• Employee referral bonus
• Early finish on Fridays
• Time off for charity or volunteering work
• Maternity and paternity pay
• A progression path tailored personally to you

About Net Natives

Net Natives uses data, technology and creativity to change the way students connect with higher education institutions. Each year the company connects millions of students with courses and institutions. Over 100 creatives, strategists, technologists and analysts in the UK and USA have built a data-driven technology platform that predicts and automates student advertising, while creatives and strategists develop concepts and content for education brands.

The culture is built on three values: Accountable, Brave, Curious.