We are looking for an experienced Customer Success Manager to build strong client relationships and drive customer satisfaction in a B2B SaaS environment. This role involves working closely with cross-functional teams to optimize customer success, minimize churn, and ensure high product adoption.

About the Role 

• Serve as the primary point of contact for customers, ensuring a seamless experience 
• Use data-driven insights to measure customer success and improve retention 
• Collaborate with teams to develop strategies that maximize customer satisfaction and revenue growth 
• Understand customers' business models to tailor solutions that meet their needs 
• Work with digital marketing platforms like Google Ads, Facebook, Bing, and Google Analytics 

Requirements 

• 2+ years of experience in customer success within a B2B SaaS company 
• Strong analytical skills to drive decisions based on data 
• Experience with CRM systems and follow-up processes 
• Excellent verbal and written communication skills 
• Independent problem-solver with adaptability to change 
• Legal authorization to work in the U.S. without employer sponsorship 

Why Join Us? 

• Competitive salary ($75,000 - $88,000 base, OTE up to $118,000) 
• Comprehensive benefits (Medical, Dental, Vision, 401k, Paid Time Off, Parental Leave) 
• Flexible work options – hybrid or remote with occasional travel 
• Growth opportunities in a fast-paced AI-driven SaaS company 

If you're passionate about customer success and data-driven strategies, apply now and join our team!