The Collections team within Billing is responsible for ensuring timely payments from workplaces (such as healthcare facilities). As a Billing Representative (BR), you will play a crucial role in maintaining healthy cash flow by making sure assigned workplaces pay their invoices promptly. This position is vital, as consistent cash inflow keeps the company running smoothly. 

The BR will communicate with workplaces via phone and email to follow up on outstanding invoices, secure “promise-to-pay” commitments, and ensure customers follow through. You will coordinate with both external stakeholders and internal teams to resolve payment barriers and keep collection efforts on track. This role requires strong cross-functional collaboration with Billing Disputes, Sales, Customer Support, and other departments.  

Responsibilities 

• Monitor accounts to identify overdue payments
  
  
• Review account history and past billing details
  
  
• Contact accounts payable teams and administrators via phone and email regarding past-due and upcoming invoices
  
  
• Determine the root cause of non-payment
  
  
• Address and resolve billing issues and concerns
  
  
• Provide regular reports on collections activity and accounts receivable status
  
  
• Work closely with Sales to confirm contract accuracy and maintain updated customer information
  
  
• Maintain detailed call logs and record all customer payment updates
  
  
• Manage new workplace assignments by establishing contact, introducing yourself, and collecting necessary account information
  
  
• Identify high-risk accounts and escalate them to managers when needed
  
  
• Build strong customer relationships and clearly communicate billing policies, NET terms, and dispute processes
  
  
• Develop SMART action plans for delinquent accounts
  
  
• Aim to maintain at least a 95% quarterly collection rate
  
  

Requirements & Skills
 

• Excellent verbal and written communication
  
  
• Strong attention to detail
  
  
• Confidence working with numbers and data
  
  
• Good judgment in customer-facing scenarios and live conversations
  
  
• High coachability and openness to feedback
  
  
• Ability to build rapport with customers
  
  
• Professional reliability (timeliness, meeting commitments, etc.)
  
  
• Active listening skills
  
  
• Negotiation abilities
  
  
• Patience and the ability to manage stressful situations
  
  
• Strong problem-solving and critical-thinking skills
  
  
• Ability to adapt quickly to process or policy changes
  
  
• Preferred experience: Google Workspace, Slack, Salesforce, and softphone tools such as Amazon Connect
  
  
• Willingness to learn and adapt to new technologies
  
  

Qualifications
 

• Open to candidates at all experience levels—professionalism, problem-solving ability, and customer handling matter most
  
  
• No specific degree required; we prioritize capability over credentials
  
  

Why Join Clipboard?
 

• 100% Remote—Always. Work from anywhere in the world
  
  
• Fast-paced startup culture that values curiosity, independence, and growth
  
  
• Skill-based hiring process focused on real problem-solving rather than résumé keywords
  
  
• Opportunity to make a meaningful impact on workplace customer experiences
  
  

System Requirements
 
To perform well in this role, you must have:
 

• A reliable laptop or desktop computer (no Chromebooks or Linux)
  
  
• Minimum 20 Mbps wired internet connection
  
  
• Wired headset for clear audio
  
  
• A quiet, distraction-free workspace
  
  
• Stable electricity and internet
  
  

Next Steps After Applying
 

• The application includes skill-based questions designed to assess real billing-related situations; some responses may trigger automatic rejection, so answer carefully
  
  
• You will receive an email with the next steps within 2 days of applying
  
  
• Check your spam folder if you don’t see it—emails may be filtered accidentally