Associate Renewals Manager, SMB

GitLab is hiring an Associate Renewals Manager, SMB to manage a portfolio of customer renewals and drive them to on-time closure. This is an individual-contributor, tactical role that reports to the Manager, Renewals. It suits someone who can run basic renewal processes on their own, has some exposure to more complex deals, and is comfortable following defined frameworks while flagging exceptions to senior team members or their manager. The role is remote and open to candidates in Canada and the United States.

What you will do

• Manage an assigned portfolio of customer renewals, tracking key dates and driving them to on-time closure.
• Hold consultative conversations with customers through the renewal cycle to understand how they use the product and where they are headed next.
• Identify and surface expansion opportunities such as additional seats, tiers, or modules that come out of those conversations.
• Probe for new use cases and unmet needs in existing accounts, connecting what customers describe to GitLab capabilities they are not yet using.
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structured to reflect any expansion identified.
• Analyze moderately complex renewal situations by reviewing usage trends, contract terms, pricing, and existing account factors, escalating anything unusual to a senior team member or manager and helping mitigate risk.
• Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment.
• Collaborate with Sales, Customer Success, and Finance to identify expansion opportunities, resolve blockers, and keep renewals moving.
• Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLab's communication framework.
• Keep accurate, up-to-date records in the CRM and renewals system for forecasting and reporting.
• Prioritize tasks with guidance from more senior team members, and contribute to team goals alongside peer Renewals Managers.

What they are looking for

• Ability to execute basic renewal processes independently, with exposure to more advanced scenarios such as multi-year deals, upsell-attached renewals, or non-standard terms.
• A developing understanding of GitLab's way of working, values, and high-performance culture, and awareness of its remote work practices.
• A growth mindset and sense of ownership: proactively seeking ways to learn and improve, and taking action rather than waiting for direction.
• Strong attention to detail and organizational skills, with comfort managing many renewals at once.
• Clear written and verbal communication skills.
• Ability to follow defined processes and frameworks while flagging exceptions appropriately.
• A collaborative mindset and openness to feedback and coaching from senior teammates and your manager.
• Ability to travel for events such as trainings, team offsites, and customer meetings.

About the team

The Renewals team protects and grows GitLab's recurring revenue by managing the full contract lifecycle for subscription customers. Renewal Managers are part of a quota-carrying team that works closely with Sales, Customer Success, Finance, and Legal to ensure timely, accurate renewals and strong customer retention across regions in an all-remote, asynchronous environment. The team forecasts renewal outcomes, addresses churn risk, and looks for opportunities to expand GitLab adoption while improving processes and best practices.

Pay and benefits

The base salary range for this role's listed level is currently $53,760 to $105,000 USD for residents of the United States only. The range reflects the role's base salary rate across US locations; grade level and salary are determined through interviews and a review of education, experience, knowledge, skills, abilities, equity with other team members, alignment with market data, and geographic location. The base salary range does not include bonuses, equity, or benefits. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

Benefits include health, financial, and well-being support; flexible paid time off; Team Member Resource Groups; equity compensation and an Employee Stock Purchase Plan; a Growth and Development Fund; parental leave; and home office support.

About GitLab

GitLab is the intelligent orchestration platform for DevSecOps. It enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. Team members are expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.

GitLab hires new team members in countries around the world. All roles are remote, though some carry specific location-based eligibility requirements; the Talent Acquisition team can answer questions about location after the recruiting process starts. GitLab is an equal opportunity workplace and affirmative action employer.