At USAA, we are committed to serving the military community and their families with honesty, integrity, loyalty, and service. Headquartered in Texas, and with offices nationwide, USAA provides competitive financial products and trusted advice to help our members achieve financial security.

The Opportunity:
Join a team where you’ll receive fully paid training and support to build your career in insurance customer service. You’ll begin with an intensive six-month in-office program to equip you with the tools to support our members confidently. After training, you may work from home two days a week.

As an Insurance Customer Service Representative, you will handle inquiries, quotes, policy updates, billing, and general support across multiple communication channels, providing tailored solutions to our members' insurance needs.

Key Responsibilities:

• Handle inbound/outbound calls, emails, and member inquiries
  
  
• Provide quotes, bind new policies, update coverage, process payments
  
  
• Deliver accurate and personalized guidance
  
  
• Maintain required Property & Casualty licenses (fully paid by USAA)
  
  
• Navigate multiple systems in a fast-paced contact center environment
  
  
• Collaborate to improve member experience and ensure compliance
  
  

Qualifications:

• High School Diploma or GED
  
  
• Excellent communication and multitasking skills
  
  
• Ability to acquire a P&C license within 90 days (study materials provided)
  
  
• Customer-first mindset with attention to detail
  
  
• Weekend availability after training
  
  

Preferred:

• 1+ year customer contact or sales experience
  
  
• Military background or military spouse
  
  
• Experience handling calls, emails, or in-person customer interactions
  
  

Why Join USAA:

• Competitive salary + weekend/evening shift differential
  
  
• Paid licensing & comprehensive 6-month training
  
  
• Outstanding benefits including medical, dental, 401(k), pension, PTO, wellness programs
  
  
• Career growth and education support
  
  
• Inclusive, values-driven company culture
  
  

Ready to build a meaningful career helping those who serve?
Apply today and take the first step toward making a difference.