Developer Advocate, AI Enablement

Symetra is hiring its first Developer Advocate to help everyone at the company get more out of AI. You would work with business teams adopting tools like ChatGPT and Claude, and with engineers using AI-assisted development. This is a remote role in the United States, with flexible full-time or hybrid telecommuting arrangements.

The AI Enablement team sits inside Symetra's Data Analytics organization. It builds shared platforms, tooling, and patterns so other teams can integrate AI into their workflows, and it ships AI-powered applications for priority use cases. The team works in small, cross-functional groups and builds alongside the people who use what they make. Its first product in production, docstream, is an AI-powered document-processing platform that supports several back-end operational processes. The plan is to keep iterating on docstream and build other products on the same modular architecture, integrating third-party products where it makes sense.

What you will do

• Help business teams use AI tools like ChatGPT and Claude well, through training, onboarding, and support.
• Help engineers get the most from AI-assisted development, through office hours, best practices, and other guidance.
• Manage enterprise AI accounts and tooling and make Symetra's data and capabilities easy to use, for example working with engineering teams to set up MCP servers that give AI access to their applications.
• Define what good AI adoption looks like, track it, and double down on what works.
• Create written and video content, plus demos and examples that turn AI from a buzzword into something people use. There is a studio in the Bellevue, WA office you can use if you are in the area.
• Partner with groups already driving this work, including the innovation community, engineering COE, and analytics engineering and cloud office hours, on training and joint efforts.

What they are looking for

• An experienced technical communicator, typically 5+ years across engineering, developer relations, or enablement, who can teach and influence both engineers and business users.
• Someone hands-on with AI: fluent with AI coding agents like Claude Code and modern AI tools, with real things you have built.
• Enough engineering ability to build integrations and demos, for example with Python and APIs, and to earn engineers' trust.
• Strong writing and presentation skills for docs, talks, and office hours.
• A knack for driving adoption and measuring what works.

Pay and benefits

The salary range is $106,400 to $177,300 per year, plus eligibility for the annual bonus program. Benefits include flexible full-time or hybrid telecommuting arrangements; a 401(k) plan with immediate vesting and company matching up to 6%; paid time away including vacation and sick time, flex days, and ten paid holidays; and company matching for community giving.

Remote work requirements

Symetra is a remote-first organization with standards for your internet connection. You need at least 100 Mbps download and 20 Mbps upload, in line with the FCC's broadband definition. The connection must be fiber, cable, or DSL. Satellite, cellular broadband including hotspots, other wireless technology, and wired dial-up are not permitted. When you apply, you will be asked to test your internet speed and confirm it meets or exceeds this standard.

Hiring process and work authorization

After the initial phone screen, candidates must be on video for all interviews. Symetra takes steps at key points in the process to verify that a candidate is not seeking employment fraudulently, such as through a false identity. Failing to comply with verification procedures may lead to disqualification, withdrawal of a job offer, or termination if fraud is discovered.

Employer work visa sponsorship and support are not provided for this role. Applicants must be authorized to work in the United States at hire and must maintain that authorization throughout employment.

About Symetra

Symetra is a national financial services company that aims to help people reach their financial goals. It says its work is guided by value, transparency, and sustainability, and that it is committed to diversity, equity, and inclusion.