Sia Admissions is a boutique MBA admissions consulting firm led by Susan Berishaj. We help high-achieving professionals get into the world’s top business schools. Our work is built on storytelling, structure, and strategic insight — but what truly sets us apart is how we support our clients with clarity, care, and precision throughout one of the most important journeys of their lives.

About the Role:

We’re hiring a Client Success & Operations Associate who will guide clients from start to finish and ensure everything behind the scenes runs smoothly. You’ll work directly with the CEO and play a key role in managing client communication, project coordination, and backend systems.

This job is perfect for someone who loves structure, pays attention to detail, and takes pride in making complex processes feel simple and seamless.

What You'll Do:

• Support Clients: Guide clients through onboarding, updates, and final delivery with professionalism and care
  
  
• Manage Projects: Use ClickUp to track deadlines, update statuses, and keep everything moving
  
  
• Communicate Proactively: Send check-ins, reminders, and thoughtful follow-ups
  
  
• Coordinate Teams: Work with internal coaches and make sure everyone stays on the same page
  
  
• Review Materials: Check client submissions and ensure they’re ready for review
  
  
• Run Daily Operations: Keep the CRM and shared systems organized, calendars synced, and backend tasks complete
  
  
• Write with Clarity: Draft clear, client-facing emails that reflect our tone and brand
  
  
• Improve Systems: Spot ways to make things better — then help make those improvements happen
  
  

Who You Are:

• A great communicator — clear, confident, and warm
  
  
• Super organized and dependable — people trust you to follow through
  
  
• Comfortable using project tools like ClickUp, Google Workspace, and CRMs
  
  
• Fluent in English, especially written — your writing is polished and professional
  
  
• A fast learner who enjoys solving problems and improving systems
  
  
• Motivated by purpose — you care about helping people succeed
  
  
• Ready to grow with a company for the long term
  
  

Requirements:

• 2+ years in a client-facing, project coordination, or operations role
  
  
• Experience handling multiple client timelines at once
  
  
• Strong written English (near-native level)
  
  
• Confident with tools like ClickUp, Google Workspace, Calendly, CRMs
  
  
• Comfortable using Hubstaff for time tracking
  
  
• Full-time availability, Monday to Friday, 8:00 AM – 5:00 PM Eastern Time
  
  
• Based in Latin America or a similar time zone
  
  

What Success Looks Like:

• Clients feel supported and confident every step of the way
  
  
• Deadlines are met and updates are shared clearly
  
  
• Internal systems run smoothly — no details missed
  
  
• The CEO doesn’t need to follow up — you’re already on top of it
  
  
• You help the team grow stronger through operational excellence
  
  

Compensation & Benefits:

• $1,900/month (Full-Time, Remote)
  
  
• 40 hours/week (Monday to Friday, Eastern Time)
  
  
• Long-term role with potential to grow into leadership in operations
  
  
• Direct mentorship from the CEO
  
  
• Mission-driven, high-performance environment
  
  
• Ongoing support and development
  
  

How to Apply:

Please submit:

• Your resume
  
  
• A short cover letter answering the following:
  
  
  • How do you ensure accountability and ownership in your work?
    
    
  • Describe a time you proactively improved a system or process
    
    
  • Share your experience managing complex, client-facing operations
    
    

Important Note:

We’re only considering applicants who:

• Have near-native English fluency
  
  
• Can work full-time during Eastern Time hours
  
  
• Are comfortable using Hubstaff
  
  
• Have strong writing and organizational skills
  
  
• Are looking for a long-term role with room to grow
  
  

Want to be a part of a small, mission-driven team helping people achieve life-changing success?
 Apply now and join us at Sia Admissions.