At IFTTT, we're on a mission to help people automate their digital lives with ease. With over 25 million users, 160,000 Pro customers, and partnerships with 1,000+ services, we're the go-to no-code platform for automation enthusiasts, businesses, and creators. If you're ready to be part of an innovative team shaping the future of connectivity, we want to hear from you! 

📅 Work Hours: 9:00 AM - 5:00 PM PST (Monday-Friday) 

🏡 Location: 100% Remote 

What You'll Be Doing 

As a Community Support Specialist, you'll play a key role in assisting our Pro users, ensuring they have the best experience possible while using our platform. Your responsibilities will include: 

• Managing and responding to user inquiries efficiently. 
• Assisting users in creating Applets with filter code (JavaScript). 
• Identifying and documenting technical issues and escalating them to relevant teams. 
• Enhancing help documentation and product explanations. 
• Collaborating cross-functionally to improve the platform and user experience. 

What We're Looking For 

We’re looking for someone who thrives in a fast-paced environment and loves problem-solving. Ideal candidates should have: 

• Strong troubleshooting and problem-solving abilities. 
• Excellent written and verbal communication skills in English. 
• Familiarity with APIs, OAuth 2 authentication, and CRM tools like Zendesk. 
• Prior experience in remote customer support roles. 
• Bonus points for experience with JavaScript or fluency in multiple languages. 

Why Join Us? 

At IFTTT, we offer more than just a job — we provide an opportunity to grow and innovate in a collaborative environment. Here’s what you can expect: 

• Competitive hourly pay ($13-$25 USD). 
• A dynamic and supportive remote team. 
• Opportunities for skill development and career growth. 
• The chance to work with cutting-edge technology in the automation space. 

Ready to take the next step in your career? Apply now and help us build the future of automation!