ErythrosLight is a California-based premium red light therapy brand offering FDA-cleared, at-home devices for skin rejuvenation and anti-aging. Our flagship product, the Erythros Laser Pro Mask ($1,149), combines 164 medical-grade VCSEL lasers with 72 LEDs, making it one of the most advanced red light therapy masks available. As a fast-growing brand, we are building a high-quality team to support a premium customer experience. 

Customer Experience Lead 

Location: Remote (LATAM, US, Canada, Philippines, or South Africa)
Colombia, Mexico, or Argentina preferred
Hours: Full-time (40 hrs/week), US Pacific Time (9am–6pm PT)
Compensation: $2,000–$2,500/month (based on experience)  

Role Overview 

We are seeking a Customer Experience Lead to manage customer interactions from first inquiry through post-purchase support. This role is responsible for ensuring clear communication, confident buying decisions, and high customer satisfaction for a premium, technical product. 

You will handle customer questions, provide product guidance, manage issues professionally, and help maintain strong reviews and brand trust.  

Key Responsibilities 

• Respond to pre-sale inquiries and help customers understand product value
  
  
• Provide post-purchase support, including setup guidance and troubleshooting
  
  
• Manage returns, complaints, and escalations with professionalism
  
  
• Follow up with satisfied customers to request reviews and testimonials
  
  
• Maintain and improve FAQs, help articles, and response templates
  
  
• Coordinate with internal stakeholders when issues require escalation
  
  

Required Qualifications
 

• Excellent written English with strong attention to tone and professionalism
  
  
• At least 2 years of customer support experience (e-commerce or technical products preferred)
  
  
• Availability during US Pacific business hours (Monday–Friday)
  
  
• Reliable internet connection and a quiet, professional workspace
  
  
• Strong sense of ownership and problem-solving ability
  
  

Preferred Experience
 

• Shopify (order lookup, refunds, exchanges)
  
  
• Helpdesk platforms such as Gorgias, Zendesk, or Freshdesk
  
  
• Background in health, wellness, skincare, or beauty products
  
  

Why Join ErythrosLight
 

• Direct ownership of customer experience for a growing premium brand
  
  
• Opportunity to grow into a team leadership role as the company scales
  
  
• Stable, long-term position (not freelance or short-term)
  
  
• Represent a high-quality product with strong customer demand
  
  

Compensation
 

• $2,000–$2,500 per month
  
  
• Paid monthly via Wise
  
  
• Full-time, long-term role
  
  

How to Apply

Email baha@erythroslight.com with:
 

1. Your resume or LinkedIn profile
   
   
2. A brief note (3–5 sentences) explaining your fit for the role
   
   
3. Written responses to both questions below:
   
   

Question 1
A customer asks why they should choose ErythrosLight over lower-priced competitors. Write your response.

Question 2
A customer reports receiving a damaged box and is concerned about the product. Write your response.

Applications will be reviewed, and responses sent within 5 business days.