Learning Experience Designer

Dropbox is hiring a Learning Experience Designer to work in its Customer Advocacy organization. The role is remote in Ireland. You will create learning experiences that help customers and administrators understand Dropbox products, complete key tasks, and reach their goals.

This is for someone who can take complex product capabilities and turn them into clear, task-oriented instruction. You will work across customer education, product-launch education, learning paths, and multimedia tutorials.

What you will do

• Design, develop, publish, and maintain customer learning experiences across Dropbox products and education platforms.
• Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and other instructional resources.
• Translate complex product workflows and customer needs into clear instruction with logical sequencing and actionable next steps.
• Author, publish, and maintain learning content using Contentful and related content-management and learning-delivery platforms, including quality assurance and localization preparation.
• Work with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers to deliver education aligned with customer and business needs.
• Use AI tools for content drafting, storyboarding, synthesis, analysis, and production efficiency, and validate outputs for accuracy, accessibility, instructional quality, and customer relevance.
• Support ongoing improvement through reusable templates, documented processes, customer feedback, performance insights, and content-quality standards.

What they are looking for

• Experience creating or maintaining customer-facing learning, instructional, technical, enablement, or product education content.
• Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction.
• Experience with content-authoring, learning-management, or publishing platforms.
• Ability to collaborate with subject-matter experts and cross-functional stakeholders to develop and refine instructional content.
• Understanding of instructional quality principles, including accuracy, accessibility, consistency, and learner usability.
• Strong organizational skills and the ability to manage multiple content deliverables, incorporate feedback, and meet deadlines.
• Ability to learn and responsibly use AI-assisted tools while staying accountable for content quality and accuracy.

Preferred qualifications

• Experience developing web-based training, interactive learning, quick-start guides, video tutorials, or progressive learning paths.
• Familiarity with Contentful, Articulate, Wistia, or comparable content and learning-production tools.
• Experience supporting product launches, localization, or customer self-service education programs.
• Experience using learning analytics, customer feedback, or content-performance data to inform improvements.
• Experience collaborating with distributed teams in a technology or SaaS environment.

Durable skills

Dropbox describes AI fluency as using these tools to amplify human judgment, not replace it. The company lists four skills it says will matter as work and technology change:

• Awareness: Understand yourself and others.
• Judgment: Evaluate information and make decisions in complex situations.
• Adaptability: Learn, adjust, and stay effective through change.
• Connection: Communicate, collaborate, and build trust.

Pay

The Ireland pay range for this role is €37,800 to €51,200 EUR.