Big Bear Vacations is more than a vacation rental company — we’re on a mission to redefine mountain hospitality.
For decades, we’ve been a trusted name in Big Bear Lake, known for our quality service, consistency, and care. Every department — from housekeeping and maintenance to guest services and owner relations — works together to deliver seamless, memorable, and trustworthy vacation experiences. 

Our success is not just about occupancy or bookings — it’s about creating reliable, memory-making stays that earn the trust of both guests and homeowners.  

Our Mission 

We’re here to elevate the vacation rental experience — blending technology, hospitality, and local expertise to deliver consistent excellence across all destinations we serve.
Our mission is to grow with integrity, innovate with purpose, and create moments that matter for every guest and property owner.  

Expansion and Innovation 

Big Bear Vacations is entering a bold new phase of growth.
 We are expanding into two distinct and exciting markets: 

• Mammoth Lakes, California — a premier mountain destination with unique guest expectations.
  
  
• Puerto Vallarta, Mexico — a vibrant coastal market offering new operational and cultural opportunities.
  
  

These expansions challenge us to maintain our high-quality systems, replicate our unique company culture, and ensure our brand promise stays consistent across borders.

We’re also investing heavily in technology, remote team development, and data-driven decision-making to bring smarter solutions to vacation rental management.

Our Challenge: Growth With Heart

As we grow, our biggest challenge — and opportunity — is to protect our heart:
the personal care, local authenticity, and trust that have defined Big Bear Vacations for years.

We’re automating systems, building new teams, and scaling operations — but without losing the warmth and personality that make us who we are.

This balance between innovation and human connection is at the core of our strategy.

How We Work

We’re not just reacting to growth — we’re building with intention.
Our teams are constantly improving how we:
 

• Use data and analytics to optimize operations.
  
  
• Create smoother guest experiences.
  
  
• Support property owners with transparency and insight.
  
  
• Train leaders who embody our values at every level.
  
  

Every change we make has one goal: to build a sustainable, guest-first hospitality model for the future.

Our Culture

We are a fast-paced, hands-on, and collaborative team that values:
 

• Efficiency: Working smart and managing time well.
  
  
• Accountability: Owning our results and continuously improving.
  
  
• Heart: Leading with empathy and passion for hospitality.
  
  

Our leadership team empowers employees to think big, take initiative, and build systems that scale — without sacrificing quality.

If you want to work in an environment that’s dynamic, entrepreneurial, and full of growth opportunities, Big Bear Vacations is the place for you.