Customer Enablement Manager

Asana is hiring a Customer Enablement Manager to work with complex enterprise customers on how work gets done across their organizations. You would own a portfolio of strategic customers and run enablement work that includes discovery, workflow consultation, change management, and scalable education. The role is a senior individual contributor position, and Asana describes it as West Coast based remote, open to employees in Pacific or Mountain Standard time.

What you will do

• Lead discovery with complex stakeholders and turn customer challenges into recommendations for workflow, enablement, and adoption strategies.
• Independently manage enterprise engagements within your portfolio, from discovery and planning through delivery, measurement, and follow-through.
• Help customers adopt Asana and AI capabilities by translating them into practical, scalable use cases, and guide the people, process, and behavior change that comes with new ways of working.
• Design and facilitate workflow consultations, strategic workshops, enablement programs, and executive-level conversations for audiences from end users and champions to senior leaders.
• Use adoption, engagement, and efficacy data to assess whether enablement is driving behavior change and business outcomes, then adjust engagement strategies.
• Identify risks, expansion opportunities, and new use cases, and work with account teams to connect adoption and enablement to retention, expansion, and long-term customer value.
• Work closely with Customer Success, Sales, and Services to understand customer priorities and diagnose barriers to adoption.
• Help shape repeatable approaches that strengthen Asana's broader Customer Enablement practice.

What they are looking for

• 6+ years of experience in customer enablement, customer success, strategic consulting, implementation, change management, professional services, or a related customer-facing role, ideally in SaaS.
• Demonstrated experience independently leading complex enterprise customer engagements that combine discovery, consultation, facilitation, and enablement.
• Consultative skills: uncovering root causes, synthesizing complex information, constructively challenging assumptions, and turning ambiguity into clear recommendations and action plans.
• Experience engaging and influencing senior and executive stakeholders, including navigating competing priorities and building alignment across stakeholder groups.
• Excellent facilitation and communication skills, with the ability to lead strategic conversations for audiences ranging from practitioners to executives.
• Strong project and portfolio management skills, with a track record of managing multiple complex engagements without significant oversight.
• Commercial acumen and an understanding of how adoption, customer value, retention, expansion, and organizational change connect.
• Product and technical curiosity, with the ability to quickly learn new technology and translate AI and workflow capabilities into customer use cases.
• A data-informed, outcomes-oriented approach, using customer signals and metrics to evaluate impact, identify risks, and adjust strategy.
• Proven ability to influence cross-functional partners and improve programs, processes, playbooks, or customer strategy beyond your own accounts.
• Comfort with a fast-moving, ambiguous environment, with strong judgment, prioritization, and ownership.
• A collaborative teammate who mentors others, shares expertise, and helps raise the quality and consistency of the team's work.

Pay and benefits

Asana lists an estimated base salary range of $147,000 to $167,000 for this role. The actual base salary will vary based on factors including market and individual qualifications assessed during the interview process, and Asana says the listed range is a guideline that may be modified.

The compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. Benefits listed include mental health, wellness and fitness benefits; career coaching and support; inclusive family building benefits; long-term savings or retirement plans; and in-office culinary options. Asana notes that benefits may vary based on role, country, and local regulations.

About Asana

Asana describes itself as a platform for human + AI collaboration, used by millions of teams. The company says it has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for workplace culture and innovation. Asana says it has 13+ offices worldwide and offers an office-centric culture while adopting elements of hybrid models.

Asana states that it provides equal employment opportunities to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. The posting also says that if you are interested and don't meet every listed requirement, you are still encouraged to apply.