Senior Customer Engineer - LATAM

Mixpanel is hiring a Senior Customer Engineer for LATAM, based remotely in Texas. This is a pre-sales technical role: you work alongside Account Executives on deal cycles, lead technical qualification, and run proof-of-concept projects for prospects and existing customers. The Customer Engineering team describes itself as analytics consultants who embed within enterprise customer teams to drive business outcomes.

What you will do

• Serve as a trusted technical advisor for prospects, consulting on data architecture, governance, instrumentation, and business outcomes
• Communicate and consult at all levels of a customer's organisation, from developers to CIOs, to earn trust and influence buying decisions
• Work with senior stakeholders to define success for proofs-of-concept and see them through to execution
• Apply your Mixpanel knowledge to share best practices during proof-of-concept projects
• Partner with Account Executives to drive revenue growth as the key technical contact for customers
• Partner with post-sales teams so that pre-sales value propositions translate into post-sales results
• Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business
• Collect feedback from potential customers and share it with the Product team

What the first months look like

In your first month you learn Mixpanel's features, functionality, and implementation. You shadow customer calls and demos with current Customer Engineers and Account Executives, learn to articulate the value proposition, and get trained on internal systems and tools.

Within three months you are directly involved in deal cycles with Account Executives. You lead technical qualification for customer use cases and deliver customised demos for prospects and existing customers. You also work with a prospect's business and technical teams to scope and execute proof-of-concept projects, including consulting on data ingestion methods, overall architecture, success criteria, and rollout strategies.

What they are looking for

• Fluency in business and conversational Spanish and English
• The ability to talk with stakeholders at all levels, from APIs with developers to organisational efficiency with CIOs
• A demonstrated track record of qualifying and selling technical solutions to executive stakeholders
• 6+ years in a Software-as-a-Service Sales Engineering or related role
• Experience with data querying, modelling, and transformation using tools such as SQL, dbt, Python, Business Intelligence platforms, or Product Analytics tools
• Familiarity with databases and cloud data warehouses such as Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, or Databricks
• A successful record in sales engineering, consulting, or technical project management
• Excellent written, analytical, communication, and presentation skills
• Strong process and project delivery discipline
• Proficiency with AI tools such as Claude, Claude Code, and Gemini
• The ability to travel as needed

Bonus points

• Experience with value engineering frameworks: translating customer pain into quantified business outcomes, building ROI calculators, and leading executive-level value conversations tied to measurable KPIs
• Exposure to product-led growth environments and sales-assisted conversion motions
• A background in high-growth SaaS environments (Series B–E or beyond)

Benefits and perks

• Medical, vision, and dental care
• Mental wellness benefit
• Generous vacation policy and additional company holidays
• Enhanced parental leave
• Volunteer time off
• Additional US benefits: pre-tax benefits including 401(K), wellness benefit, and holiday break

Benefits and perks for contract positions will vary.

About Mixpanel

Mixpanel is a product intelligence and analytics platform used by more than 29,000 companies. It combines analytics with AI that knows the business, so teams can see what is working, diagnose what is not, and decide what to build next. The company has $277M invested from investors including Andreessen-Horowitz, Sequoia, YC, and Bain Capital.

Mixpanel is an equal opportunity employer supporting workforce diversity, and actively encourages women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. The company says it does not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, Mixpanel will consider for employment qualified applicants with arrest and conviction records.