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Remote Sales & Customer Success Lead

Toggl · Anywhere In The World · posted 1 year ago

Remote Sales & Customer Success Lead at Toggl — remote job on CafeRemote
All Other Remote CRM Sales B2B SaaS Leadership customer support Full-time Lead Worldwide $50K+
Toggl Hire seeks a strategic leader to oversee Sales, Customer Success, and Support, driving growth and innovation in a scaling B2B SaaS environment. This fully remote role offers €70,000 annual salary, performance-based reviews, and the opportunity to work from anywhere in Europe while contributing to a dynamic, growing team backed by a stable organization. 

Your Role and Responsibilities 

In this leadership position, you’ll take ownership of refining and scaling customer-facing frameworks, integrating strategies such as product-led growth (PLG), inbound and outbound sales, and cross-selling with Toggl’s suite of products. You’ll collaborate closely with Product, Marketing, and other teams, helping drive revenue growth and ensuring customer success. 

Key areas of responsibility include: 

  • Sales: Streamlining the sales pipeline, mentoring the team, managing key deals, and achieving ambitious growth targets. 
  • Customer Success: Strengthening onboarding, reducing churn, and creating scalable processes to ensure long-term value for customers. 
  • Collaboration: Acting as the “voice of the customer” to influence the product roadmap and align go-to-market strategies. 
  • Team Leadership: Guiding and developing a small team, preparing them for growth while actively contributing to daily operations. 


What Makes You the Perfect Fit? 

We’re seeking an accomplished professional with at least 5 years of experience in customer-facing roles within B2B SaaS. A proven track record in closing deals, driving retention, and improving processes is essential. You’ll excel in this role if you’re both a strategic thinker and a hands-on leader, with the ability to balance high-level goals with detailed execution. 

Must-Have Experience: 

  • 3–5 years in Sales, Customer Success, or similar roles in B2B SaaS. 
  • Strong expertise in deal closure, retention strategies, and scaling processes. 
  • Exceptional communication and interpersonal skills to work with customers and teams. 

Nice-to-Have Skills: 

  • Familiarity with scaling SaaS operations and achieving product-market fit (PMF). 
  • Knowledge of CRM, customer success platforms, and support systems. 
  • Prior experience in a team leadership role. 

Why Join Toggl Hire? 

At Toggl Hire, we focus on results, not hours worked. You’ll enjoy unparalleled flexibility, a generous benefits package, and a chance to be part of a team building something impactful. Some of the perks include: 

  • Freedom to choose your working hours and location. 
  • 24 days of paid time off, plus local holidays. 
  • Budget for a laptop, home office setup, co-working membership, and professional development. 
  • Generous contributions for health and wellness equipment or services. 
  • Paid sabbaticals for long-tenured employees. 
If you’re passionate about improving customer experiences, scaling sales processes, and leading a high-performing team, this role at Toggl Hire could be your next big career move. Apply now to join us in building something extraordinary! 

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