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Live Technical Support Representative

Porkbun · United State Of America · posted 11 months ago

Live Technical Support Representative at Porkbun — remote job on CafeRemote
Customer Support Technical Support Web Support Customer Service Phone Support Full-time the United States
We’re hiring again—and the next great addition to our team could be you! If you’re a resourceful problem solver with a passion for delivering exceptional customer service, love helping people, and can provide friendly, knowledgeable phone support, then we’d love to meet you. 

Porkbun is a fully remote domain name registrar seeking multiple full-time Technical Support Representatives based in the U.S. Candidates must reside in one of our operational states: California, Idaho, Oregon, Texas, or Washington. 

As one of the fastest-growing registrars in the industry, Porkbun offers over 500 domain extensions—from .com to .pizza—and provides a clean, simple interface with some of the lowest prices in the market. We’ve become a favorite among developers, creators, and savvy shoppers who appreciate our affordability and our exceptional support. 

Our TrustPilot reviews speak for themselves: customers love us, but even the best interface can’t solve every problem. That’s where you come in. 

Common Support Requests Include: 

  • Connecting a domain to Shopify

  • Transferring domains to Porkbun

  • Troubleshooting website or email issues

  • Purchasing WordPress hosting

  • Resolving payment failures

  • Configuring hosted email with Outlook

  • …and of course, the occasional question: “So… why Porkbun?”

We’re looking for someone who has hands-on experience with domains, hosting, or DNS—either professionally or personally—or extensive experience in live technical support. Strong diagnostic ability and a genuine love for learning are key. Experience across multiple support channels (phone, chat, email) is highly valued.
 
 Essential Skills & Requirements
 
  • Ability to provide outstanding live support via phone and chat—even during stressful customer moments

  • Professional, clear written communication

  • Genuine satisfaction in helping customers

  • Strong troubleshooting and problem-solving abilities

  • At least 2 years of technical support experience (internal help desk or customer-facing)

  • Knowledge of domains, hosting, and DNS

  • Reliable high-speed internet and a quiet remote workspace

  • Ability to thrive in a remote environment

  • Appreciation for terrible-yet-hilarious puns

  • Availability to work weekends

How to Apply (Instructions Must Be Followed Exactly)

Email your application to [email protected] with:
 
  • A resume and cover letter attached as two separate PDFs

  • Subject line: “Technical Support Representative”

Start your email body by copying, pasting, and answering these questions:
 
  1. Are you based in the USA and eligible for employment? (Yes/No)

  2. Are you based in California, Idaho, Oregon, Texas, or Washington? (Yes/No)

  3. Do you have 2+ years of live technical support or experience with domains/DNS/hosting? (Yes/No—please explain)

  4. Are you available to work Saturday and Sunday? (Yes/No)

Additional content is welcome—but must come after these responses.

Schedule

We are currently hiring for this standard shift:
Thursday–Monday, 9:00 AM – 5:00 PM (Pacific Time)

All 8-hour shifts include one hour of paid breaks.

Compensation & Benefits
 
  • $40,000/year starting salary

  • $850/month bonus at quota

  • Uncapped commission opportunities

  • Medical, dental, and vision benefits (single coverage) after 90 days

  • Simple IRA with 3% company match after one year

Why Work at Porkbun?

Porkbun is making a major impact in a multi-billion-dollar industry—think a pig joyfully charging through a giant puddle. Recognized by USA Today as the Best Domain Registrar (2023 & 2024) and rated #1 on TrustPilot (with 100% genuine reviews), we’re serving over 400,000 active customers and managing nearly 3 million domains.
 
We’re a small, smart, kind, high-performing team where one motivated person can make a massive difference. Our culture is realistic, supportive, collaborative, and strongly anti-ego. If you want a role where you can grow, contribute, and work with genuinely great people, this might be the perfect fit.
 

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