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Live Technical Support Representative (Remote, Full-Time) – $40,000/Year + Benefits

Porkbun · United State Of America · posted 7 months ago

Live Technical Support Representative (Remote, Full-Time) – $40,000/Year + Benefits at Porkbun — remote job on CafeRemote
Customer Support Technical Support Web Support customer support Phone Support Full-time the United States
Porkbun, a fast-growing domain registrar, is looking for a Live Technical Support Representative to join its remote customer support team. This full-time position offers an opportunity to work in a dynamic and rapidly expanding company within the domain registration and web hosting industry.

Porkbun has built a strong reputation through excellent customer service, competitive pricing, and a user-friendly platform. The company has been recognized by USA Today in 2023 and 2024 as the Best Domain Registrar and is ranked #1 on Trustpilot based on verified customer reviews. With more than 400,000 active customers and nearly 3 million domains under management, the company continues to grow quickly while maintaining a small, collaborative team culture.

About the Role

The Live Technical Support Representative will provide high-quality customer assistance through phone, chat, and email support. The role focuses on diagnosing technical issues, helping customers resolve problems related to domains and hosting services, and ensuring an exceptional customer experience.

The ideal candidate is a strong problem solver who enjoys helping customers, understands technical troubleshooting, and can deliver friendly and professional support in a fast-paced environment.

Typical Customer Questions

Support representatives often assist customers with issues such as:

• Connecting a domain to platforms like Shopify
 • Transferring a domain to Porkbun
 • Troubleshooting website or hosting issues
 • Purchasing WordPress hosting
 • Resolving payment issues
 • Configuring hosted email with services like Outlook

Requirements

• At least 2 years of technical support experience (help desk or customer-facing roles)
• Experience with domains, DNS, and web hosting is preferred
• Strong problem-solving and troubleshooting skills
• Ability to deliver excellent support via phone, chat, and email
• Professional written communication skills
• Reliable internet connection and a quiet workspace
• Ability to work effectively in a remote environment

Work Schedule

• Full-time (40 hours per week)
• Standard shift: Thursday – Monday, 9 AM – 5 PM Pacific Time
• Saturday and Sunday availability required
• Tuesday and Wednesday off

Location Requirements

Applicants must be based in the United States, specifically in one of the following states:

• Arizona
 • California
 • Idaho
 • Oregon
 • Texas
 • Washington

Salary & Benefits

• Starting salary: $40,000 per year
• Paid breaks during each shift
• Medical, dental, and vision insurance (after 90 days)
• Simple IRA retirement plan with 3% company match after one year

Application Instructions

To apply:

  1. Prepare your resume and cover letter as two separate PDF files.

  2. Send an email with the subject line: “Technical Support Representative.”

  3. Begin the email with answers to the following questions:

• Are you based in the USA and eligible for employment?
 • Are you located in AZ, CA, ID, OR, TX, or WA?
 • Do you have at least two years of technical support experience or experience with domains, DNS, or hosting? If yes, specify which.
 • Are you available to work on Saturdays and Sundays?

After answering these questions, you may include additional relevant information.

Send your application to:

[email protected]

Porkbun values diversity and equal employment opportunities and maintains a supportive and collaborative work culture where every team member can make a meaningful impact.

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