Live Technical Support Representative – Full-Time (40 hrs/week, Sat–Sun required, Mon–Tues off) – $40,000/year + Benefits – Available in CA, ID, OR, TX, and WA

What You’ll Do 

• Deliver exceptional live support via phone, chat, and email.
  
  
• Troubleshoot technical issues related to domains, hosting, and DNS.
  
  
• Assist customers with setup, transfers, and payment queries.
  
  
• Maintain a professional and friendly tone, even when customers are stressed.
  
  
• Help make the Internet a better (and funnier) place — puns welcome. 
  
  

What We’re Looking For
 

• At least 2 years of live technical support or domain/DNS/hosting experience.
  
  
• Excellent problem-solving and communication skills.
  
  
• Calm under pressure, patient, and customer-focused.
  
  
• Strong writing skills for clear, professional email responses.
  
  
• Reliable internet connection and a quiet home workspace.
  
  
• Ability to work Saturday and Sunday shifts.
  
  
• Comfort with remote work and bad puns.
  
  

Shift Details
 

• Schedule: Wednesday–Sunday, 9 AM–5 PM (Pacific Time)
  
  
• Paid Breaks: All 8-hour shifts include 1 hour of paid breaks
  
  

Compensation & Benefits
 

• Salary: $40,000/year
  
  
• Benefits: Medical, dental, and vision (single coverage) after 90 days
  
  
• Retirement: Simple IRA with 3% company match after one year
  
  

Why Work at Porkbun
 

• A fun, transparent, and inclusive company culture
  
  
• A small team where your work truly makes an impact
  
  
• Recognition as a Top U.S. Domain Registrar
  
  
• Real growth potential in a fast-moving industry
  
  
• Supportive, genuinely kind coworkers