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Full-Time Live Technical Support Specialist (40 hours/week; weekend availability required) — Annual Salary: $40,000 + Benefits — Open to candidates in CA, ID, OR, TX, and WA

Porkbun · United State Of America · posted 8 months ago

Full-Time Live Technical Support Specialist (40 hours/week; weekend availability required) — Annual Salary: $40,000 + Benefits — Open to candidates in CA, ID, OR, TX, and WA at Porkbun — remote job on CafeRemote
Customer Support Technical Support Web Support Customer Service customer support Phone Support Full-time the United States

Live Technical Support Representative (Full-Time, Remote – U.S. Only)

We’re excited to welcome another talented individual to our growing support team. If you’re a resourceful problem-solver who genuinely enjoys delivering exceptional customer experiences, this role could be a great fit for you. We’re looking for someone who can provide thoughtful, personalized technical assistance over phone, chat, and email, and who takes pride in resolving customer issues with care and clarity.

Porkbun is a fully remote domain name registrar serving customers worldwide. We are currently hiring multiple full-time Technical Support Representatives based in the United States. Due to operational requirements, applicants must reside in one of the following states: California, Idaho, Oregon, Texas, or Washington.

Porkbun offers over 500 domain extensions, from traditional options like .com to creative extensions such as .pizza and .plumbing. Our simple interface and highly competitive pricing have made us a favorite among developers and tech-savvy users, while our commitment to outstanding customer support continues to attract everyday users seeking reliable service at affordable prices. Our reputation is reflected in consistently strong customer reviews and industry recognition.

While our platform is designed to be user-friendly, customers occasionally need help with issues such as connecting domains to platforms like Shopify, transferring domains, troubleshooting website problems, purchasing WordPress hosting, resolving payment issues, or configuring email services. Your role will be to guide customers through these challenges with confidence and empathy.

Required Experience and Qualifications

Candidates should have professional or personal experience with domains, hosting, and DNS, or demonstrate strong live technical support experience. We are seeking individuals with proven technical and diagnostic skills who are eager to learn and grow. Experience providing support across multiple channels, including phone, chat, and email, is strongly preferred.

Key Skills and Attributes

  • Ability to deliver high-quality live support via phone and chat, even in high-pressure situations

  • Strong written communication skills with a professional email tone

  • A genuine interest in helping customers and creating positive experiences

  • Excellent problem-solving ability

  • Minimum of two years of technical support experience (help desk or customer-facing)

  • Practical experience with domains, hosting, and DNS

  • Reliable high-speed internet and a quiet home working environment

  • Comfort working in a fully remote setting

  • A sense of humor and appreciation for lighthearted company culture

How to Apply

To be considered, please carefully follow the application instructions below. Applications that do not follow these steps may not be reviewed.

  1. Send an email with your resume and cover letter attached as two separate PDF files.

  2. Use the subject line: “Technical Support Representative”

  3. Begin your email by answering the following qualifying questions clearly and honestly:

    • Are you based in the United States and legally eligible for employment? (Yes/No)

    • Do you currently reside in California, Idaho, Oregon, Texas, or Washington? (Yes/No)

    • Do you have at least two years of live technical support experience, or experience with domains, DNS, and hosting? (Yes/No – please specify)

    • Are you available and willing to work both Saturday and Sunday? (Yes/No)

Please send your application to: [email protected]

Work Schedule

This role primarily involves live phone and chat support during U.S. time zones. The standard shift is:
 Thursday to Monday, 9:00 AM – 5:00 PM Pacific Time
All 8-hour shifts include one hour of paid breaks.

Compensation and Benefits

  • Starting salary: $40,000 per year

  • Full medical, dental, and vision coverage (single), starting after 90 days

  • Simple IRA retirement plan with a 3% company match after one year

Why Join Porkbun

Porkbun is experiencing strong growth in a multi-billion-dollar industry and continues to earn recognition as one of the leading domain registrars. With hundreds of thousands of customers and millions of domains under management, we combine the stability of a growing company with the impact and agility of a small, close-knit team. Every team member has the opportunity to make a meaningful contribution.

Porkbun is an equal opportunity employer and is committed to maintaining a respectful, inclusive, and supportive workplace. If you’re looking for a role where your skills truly matter and your work is valued, we encourage you to apply.

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