Lead Program Manager

Job Responsibilities

• Leads a program of AI training data projects at scale.
• Owns program-level strategy and delivery, manages a cross-functional team, and is the primary owner of the client relationship for the program.
• Partners closely with the Lead Quality Manager to keep quality consistent and drive continuous improvement across high-volume operations.

Key Responsibilities

• Program strategy & planning: Define program goals, roadmap, milestones, and operating model across multiple projects and vendors.
• Team management: Lead a delivery team (PMs, Coordinators) with clear goals, capacity plans, coaching, and performance feedback.
• Client ownership: Act as the day-to-day executive contact; run governance, planning, and QBR-style reviews; align scope, priorities, and change.
• Quality partnership: Co-own quality outcomes with the Manager of Quality; align on guidelines, audits, acceptance criteria, and corrective actions.
• Scale & throughput: Plan and secure rater/annotator capacity; optimize shifts, handoffs, automation, and tooling to meet high-volume targets.
• Financial stewardship: Build and manage budgets, margins, and change orders; ensure commercial and delivery commitments stay aligned.
• Risk, issue & change control:Maintain program RAID; lead root-cause analyses and remediation; escalate high-impact items with options and impact.
• Process improvement & automation: Standardize SOPs, templates, and dashboards; pilot and scale automation with Ops Tech.
• Compliance & security: Ensure policy adherence for data handling, privacy, and platform access across the program.
• Stakeholder management: Coordinate with Sales/Account, Quality, Operations, and Vendor Management to meet client and business goals.

Additional Job Details