At Transom, we specialize in delivering outstanding creative solutions, including branding, website design, development, and hosting. We pride ourselves on maintaining high standards of client satisfaction and operational excellence. We're on the hunt for a skilled and passionate Project Manager to bring their expertise to our team. 

Role Overview: 

As our Remote Project Manager, you'll take the reins of scoped projects and support services, ensuring seamless workflows and outstanding results. You’ll serve as a key player in managing client relationships, coordinating teams, and driving efficiency. 

This is a part-time, remote role requiring approximately 20 hours per week, with the potential to grow into a full-time position. 

 What You’ll Be Doing 
Managing Projects and Support Services 

• Oversee the lifecycle of creative projects from start to finish, ensuring deadlines, budgets, and quality benchmarks are met. 
• Organize and streamline workflows for projects and support queues using tools like Asana. 
• Maintain smooth operations, prioritizing client support tickets and resolving issues efficiently. 

Building Strong Client Relationships 

• Act as the primary client liaison, setting clear expectations and maintaining open communication. 
• Provide proactive updates on timelines, budgets, and project scopes, ensuring transparency. 
• Foster trust and collaboration while maintaining professional boundaries. 

Coordinating Teams for Success 

• Facilitate regular team standups, sprint planning, and retrospectives using Scrum methodology. 
• Collaborate with team members to prioritize tasks, allocate resources, and ensure focus. 
• Act as the bridge between client needs and technical teams, streamlining communication. 

Improving Processes and Operations 

• Develop and implement best practices for workflows and client interaction. 
• Document clear expectations for clients and internal teams to enhance efficiency. 
• Support employees with task planning and ensure adherence to timelines. 

Reporting and Driving Insights 

• Generate performance reports on project outcomes, timelines, and budgets. 
• Analyze trends to identify opportunities for operational improvements. 
• Share learnings with leadership and the team to refine processes further. 

 What You Bring to the Role 
Required Skills and Experience 

• Proven track record in project management within a creative agency setting. 
• Solid understanding of branding, website design, development, and hosting. 
• Expertise in tools like Asana and time tracking software (e.g., Everhour). 
• Exceptional communication skills and ability to set and manage client expectations. 
• Familiarity with Scrum methodology and Agile principles. 

Desired Qualities 

• Collaborative leader with a proactive mindset. 
• Strong problem-solver who thrives in fast-paced environments. 
• Adept at balancing client needs with team capacity and priorities. 

Perks and Benefits 

• Health insurance (including dental) after the trial period. 
• Three weeks of paid time off annually. 
• Monthly "Third Friday Off" for team rejuvenation. 
• Flexible, fully remote work environment. 

How to Apply: 

Send your resume and a cover letter to work@transom.design with the following details: 

• Three professional references. 
• Insights into your project management or agency experience. 
• Your approach to task prioritization, client communication, and budgeting. 
• A brief story about your best and worst job experiences. 
• What excites you about this role. 
• Your favorite scene from a movie or TV show. 

Join Transom and help us deliver exceptional creative solutions to clients worldwide!