Senior ServiceNow Developer

Work location: Remote Summary: The DHS Program will provide professional services to support application analysis, architectural design, engineering, development, maintenance, and support. We will provide a team experienced with design, agile software development, project management, technical architecture, engineering and design, continuous integration and delivery, integration, testing, configuration management, ongoing operations and maintenance, and cloud migration. The ServiceNow Developer develops and maintains applications across DHS platforms; collaborates on requirements, UI, data interfaces; supports SELC phases and troubleshooting. Responsibilities:

Appling expertise in software development to solving business issues Ability to clearly communicate technical concepts to both technical and non- technical users Possessing good client-facing interpersonal skills (i.e., comfortable and effective acting as liaison between multiple technology groups and representing groups in large-scale meetings) Having experience in all phases of the systems engineering life cycle (SELC) including initial design/analysis through deployment.

Designing and developing documents and tests and maintaining applications in ServiceNow programming language or environment Working with analysts and customers to derive requirements for use cases/scenarios Determining the feasibility of design within time and cost constraints, and consulting with engineering staff to evaluate the interface between hardware and software.

Planning, assigning work when acting in a lead role, determining designs, collecting metrics on all associated development tasks, coding, debugging, creating documentation, conducting tests and building applications on a predefined schedule.

Producing and implementing design specifications, documenting design modifications and unit testing results Identifying and working with strategic and technology partners to discover new product solutions Planning, designing and programming functionality to interface and use SQL Server or Oracle in coordination with the Database Administrator Planning, designing and developing user interfaces Designing, developing and maintaining automated deployment processes and best practices for SharePoint solution deployments to multiple environments (features, WSPs, etc.) Maintaining current industry knowledge of development concepts, best practices and procedures as the technology base evolves Facilitating meetings to determine the validity and priority of issues found within products, both internally as well as reproduced issues logged through Technical Support Investigating, identifying and resolving complex code issues logged internally by the QA team and externally by our clients through Technical Support Staying current with associated technology advances in the marketplace and growing skills Troubleshooting and resolving application issues May have to supervise subordinate software programmers and assist in their creation of a quality product