Remote Accounts Receivable Specialist(Global)

Key Responsibilities

• Payment Collections: Proactively contact healthcare facilities via phone and email to ensure timely payments and secure payment commitments.
• Account Monitoring: Track accounts to identify outstanding debts, review payment history, and categorize facilities by payment behavior.
• Issue Resolution: Investigate root causes for delayed payments, resolve billing disputes, and escalate issues when necessary.
• Relationship Management: Build and maintain strong relationships with facilities, clearly communicate billing policies, and provide assistance as needed.
• Cross-Functional Collaboration: Work with internal teams, including Billing Disputes, Sales, Onboarding, and Customer Support, to address and remove payment roadblocks.
• Reporting & Analysis: Provide regular updates on collections progress, accounts receivable status, and delinquent accounts.
• Process Improvement: Develop strategic plans to address delinquent accounts and aim for a 95% collection rate quarterly.
• Facility Support: Serve as the primary point of contact for facilities, offering consistent communication and addressing any billing-related queries.

Key Requirements

• Proven experience in collections or a related customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Patience and stress management skills to handle challenging conversations.
• Proficiency in Microsoft Office Suite and Google Workspace tools.
• Familiarity with customer service tools (e.g., ticketing systems, email platforms, chat, and phone software).
• Adaptability to evolving processes and systems.
• Negotiation skills to facilitate positive outcomes.

Preferred Experience

• Previous experience in billing operations or accounts receivable roles.
• Familiarity with healthcare billing practices and payment cycles.

Why Join Us?

• Remote Flexibility: Work from anywhere within our eligible locations: Philippines, Jamaica, India, Poland, South Africa, Mexico, and South America.
• Professional Growth: Gain exposure to cross-functional collaboration in a global environment.
• Impactful Role: Play a vital part in ensuring the financial health of the organization.
• Supportive Team Culture: Join a team that values collaboration, innovation, and continuous improvement.