Client Support Specialist
Clipboard Health · Anywhere In The World · posted 1 year ago
Clipboard Health exists to help as many people as possible move up the socioeconomic ladder.
We enhance lives by enabling healthcare professionals to turn their extra time and ambition into meaningful career growth and financial opportunities.
Through our app-based marketplace, we connect healthcare facilities with healthcare professionals, allowing flexible, on-demand shift bookings while helping facilities access skilled talent when needed.
Our mission is simple: allow healthcare professionals to work when and where they want, while empowering facilities to meet their staffing needs more efficiently.
We enhance lives by enabling healthcare professionals to turn their extra time and ambition into meaningful career growth and financial opportunities.
Through our app-based marketplace, we connect healthcare facilities with healthcare professionals, allowing flexible, on-demand shift bookings while helping facilities access skilled talent when needed.
Our mission is simple: allow healthcare professionals to work when and where they want, while empowering facilities to meet their staffing needs more efficiently.
Who We Are
Clipboard Health is a post-Series C, rapidly scaling tech startup, revolutionizing the healthcare talent marketplace.
We operate globally with a fully remote, diverse, and inclusive team.
Recognized on Y Combinator’s Top Companies list and achieving 20x+ growth since early 2021, we are poised for continued expansion.
Learn more about our culture and team on the Clipboard Health Careers page.
We operate globally with a fully remote, diverse, and inclusive team.
Recognized on Y Combinator’s Top Companies list and achieving 20x+ growth since early 2021, we are poised for continued expansion.
Learn more about our culture and team on the Clipboard Health Careers page.
Role: B2B Support Specialist (HCF Agent)
We are seeking motivated, customer-focused individuals to join us as B2B Support Specialists.
In this role, you’ll serve as the frontline account manager for our valuable business clients — healthcare facilities (HCFs).
Unlike a traditional call center role, your focus will be on solving real customer problems, preventing churn, and ensuring long-term success for our clients.
In this role, you’ll serve as the frontline account manager for our valuable business clients — healthcare facilities (HCFs).
Unlike a traditional call center role, your focus will be on solving real customer problems, preventing churn, and ensuring long-term success for our clients.
Key Responsibilities
- Act as the primary point of contact for healthcare facility clients, handling calls and emails professionally.
- Resolve customer issues end-to-end with urgency and precision.
- Identify risks early to prevent client churn and drive customer retention.
- Manage at least 30 calls and 15 email tickets daily, delivering real, lasting solutions.
- Work independently, taking ownership of client outcomes in a fast-paced environment.
What We Look For
- Customer-Centric Approach: A genuine passion for helping customers succeed.
- Strong Communication Skills: Clear and professional English, both spoken and written.
- Proactive Problem Solving: Ability to think critically and offer long-term solutions.
- High Accountability: A commitment to delivering consistently high-quality results.
Who Can Apply
- Open to candidates of all experience levels; problem-solving ability and professionalism matter most.
- No specific educational background is required; skills and performance take priority.
Why Work at Clipboard Health
- 100% Remote: Work from anywhere around the globe.
- Dynamic Startup Environment: A culture that values independence, curiosity, and growth.
- Skill-Based Hiring: We evaluate your actual ability to solve problems, not just your credentials.
Next Steps After Applying
- Complete the application form, including customer support skill-based questions. Incorrect answers may lead to automatic rejection.
- If you pass the initial screening, you will receive case study instructions within 2–3 days (check your spam folder too).
- Successful candidates move to the next evaluation stage based on real-world scenarios.
System Requirements
To perform successfully in this role, you must have:
- A reliable laptop or desktop computer (Chromebooks and Linux OS are not supported).
- A wired internet connection with at least 20 Mbps speed.
- A wired headset for clear communication.
- A quiet, distraction-free workspace.
- Stable power supply and internet connectivity.
Ready to Make an Impact? Apply Now!
If you are passionate about solving real client issues, helping businesses grow, and thriving in a fast-paced startup environment, we look forward to hearing from you!
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