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Collection Specialist

Clipboard Health · Anywhere In The World · posted 1 year ago

Collection Specialist at Clipboard Health — remote job on CafeRemote
Management and Finance CRM Customer Relationship Management Communication Skills Contract Worldwide
The Billing Collections team plays a crucial role in ensuring timely payment collection from healthcare facilities. As a Billing Collections Specialist, you will be responsible for tracking outstanding invoices, reaching out to accounts payable teams and administrators, and ensuring smooth cash flow for the company. This position requires strong communication and problem-solving skills, as you will work across departments—including Billing Disputes, Sales, Facility Onboarding, and Customer Support—to resolve payment issues and ensure financial efficiency.

Key Responsibilities

Managing Payment Collections & Accounts

  • Monitor outstanding debts and overdue payments.

  • Contact accounts payable teams (APs) and administrators via phone and email to secure payment commitments.

  • Identify the root cause of non-payment and work towards resolution.

  • Maintain detailed records of payment updates, commitments, and follow-ups.

  • Track and categorize facilities as good or delinquent payers to prioritize collections effectively.

Collaboration & Customer Engagement

  • Establish strong relationships with healthcare facilities by setting clear expectations on billing policies, NET terms, and dispute resolution.

  • Serve as the primary point of contact for assigned facilities, introducing yourself and providing contact details.

  • Work closely with Sales, Customer Support, and Billing Disputes teams to resolve payment concerns efficiently.

Process Optimization & Reporting

  • Develop SMART action plans for delinquent accounts.

  • Identify and escalate critical accounts to management for further intervention.

  • Track and report collection updates, accounts receivable status, and overall cash flow health.

  • Ensure a 95% collection rate on a quarterly basis.

Required Skills & Qualifications

Essential Skills

  • Strong communication skills (verbal & written) for professional client interactions.

  • Negotiation skills to secure payment commitments effectively.

  • Problem-solving and critical thinking to address payment issues.

  • Stress management and patience for handling complex billing concerns.

  • Ability to adapt quickly to process changes.

Technical Skills

  • Proficiency in Microsoft Office Suite and Google Cloud-based tools.

  • Experience using customer service platforms (ticketing software, email management, chat, and phone systems).

  • Familiarity with accounts receivable and billing software.

Why Join Us?

  • Cross-functional collaboration with finance, sales, and support teams.

  • Impactful role ensuring smooth revenue operations and financial health.

  • Professional growth with hands-on experience in billing operations and payment collections.

If you have a passion for finance, billing, and customer engagement, apply now to become part of our dynamic collections team and help us maintain a strong financial foundation! 

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