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Collections Account Manager

Clipboard Health · Anywhere In The World · posted 1 year ago

Collections Account Manager at Clipboard Health — remote job on CafeRemote
Customer Support Risk Management Client Relationship Management Relationship Building Full-time Worldwide
Clipboard Health is a Series C, Y Combinator–backed marketplace that helps healthcare professionals turn spare hours into career growth and higher earnings. Our app matches clinicians with on‑demand shifts at thousands of partner facilities across the United States. Profitable since 2022, we now fill millions of shifts a year and operate with a fully distributed team of 600+ people. We are expanding beyond long‑term‑care into new verticals such as dental clinics and schools—and we need your help to scale even faster.

The Opportunity

As a Billing Account Manager you will own the end‑to‑end billing relationship for a portfolio of healthcare facilities. Your mission is to deliver flawless invoicing, resolve billing disputes, and secure timely payments so our partners can focus on patient care.

Key Responsibilities

  • Manage an assigned book of business, ensuring invoices are accurate and paid on schedule

  • Place high‑volume outbound calls and emails to facilities with past‑due balances

  • Investigate and resolve invoice discrepancies and payment remittance issues

  • Educate customers on Clipboard Health’s billing policies, tools, and timelines

  • Surface recurring pain points and partner with product and engineering to improve processes

  • Participate in new billing pilots or system rollouts and share learnings with the wider team

What Success Looks Like

  • You accept complete ownership for billing outcomes and proactively remove roadblocks

  • You dig into the root cause of every dispute, not just the symptoms

  • You devise creative, resource‑efficient ways to accelerate collections

  • You remain calm and decisive in a fast‑changing environment

Qualifications

  • Background in account management, collections, or billing operations (healthcare a plus)

  • Clear, courteous communication skills—both written and spoken

  • Comfortable working US business hours from your home location

  • Strong analytical mindset and attention to detail

  • Experience using modern CRM or billing platforms preferred

What We Offer

  • Competitive compensation

  • Unlimited paid time off

  • 100 percent remote work—join us from anywhere

  • The chance to shape billing operations that impact thousands of healthcare providers and professionals

How We Hire

  1. Online application

  2. One‑way video assessment (Spark Hire)

  3. Billing case study exercise

  4. 30‑minute interview and case review

  5. 30‑minute executive interview with customer simulation

  6. Offer

Ready to help us lift more people up the socioeconomic ladder? Apply today and become part of a mission‑driven team that is transforming healthcare staffing one shift at a time.

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