Publisher and Contact Center Analytics Sr. Manager

About Walker Advertising

For over 40 years, Walker Advertising has helped connect people seeking legal assistance with the right attorneys, partnering with law firms across the country to expand their reach and impact. Founded on Mary Ann Walker Aguirre’s efforts to overcome language barriers and improve access to justice, Walker has grown into a national network of more than 600 law firms, connecting millions of consumers with legal representation.

Through trusted brands, innovative marketing, and a commitment to serving diverse communities in both English and Spanish, Walker Advertising helps law firms grow while advancing a larger purpose: creating positive change and expanding access to justice for all.

Summary

This individual will own the analytics agenda for both functions, anticipating issues and leading the development of solutions, and will direct the collection, preparation, and analysis of revenue and operational data to identify opportunities to grow revenue and improve processes and strategy.

This role reports to the VP, Revenue AI and Analytics and to the SVP, Publisher (dotted line) and is integral to the company’s long-term growth. It comes with opportunities for advancement. The ideal candidate will be a proven leader and an established agent of change, with a consulting-style approach to structuring and solving complex business problems that add measurable value.

Responsibilities

• Set and own the analytical and reporting strategy for the Publisher and Contact Center teams
• Lead a portfolio of transformation and process improvement initiatives across the Publisher and Contact Center BUs, aligning multiple senior stakeholders
• Translate data into recommendations that improve efficiency, decision making, and overall performance
• Own improvement cycle (observe/hypothesis/develop/test/results) for the Publisher and Contact Center business units
• Serve as a trusted advisor to senior and executive leadership, shaping, developing, and prioritizing optimizations
• Collaborate, partner, and integrate with the Publisher and Contact Center teams to build analyses that will inform partner discussions and create partner-facing insights
• Define and drive development changes to capture and structure the data needed for future innovation and improvements
• Build, lead, and develop a team of analysts, setting priorities and standards for analytical rigor and delivery

Qualifications

• Management consulting background (strategy or operations practice) strongly preferred, or comparable experience in corporate strategy, internal consulting, or a similar strategy and analytics role
• Proven track record leading complex, cross-functional programs from problem definition through implementation
• Ability to understand and find appropriate applications for data and analyses results
• Extensive experience developing insights using Business Intelligence software
• Demonstrated experience building, managing, and developing high-performing analytics teams
• Ability to lead multiple concurrent initiatives and manage priorities/deadlines
• Outstanding ability to think creatively, strategically, and identify and resolve problems
• Excellent interpersonal and communication skills; experienced presenting to and influencing the C-suite
• Experience with contact center operations and metrics, Lead Generation Software, Salesforce, and/or Domo/BI Platforms a plus

Experience

• Bachelor’s degree in Business, Business Intelligence or another quantitative-heavy field required; MBA strongly preferred
• 8+ years of experience in business intelligence, analytics, or management consulting, including 3+ years in management consulting or a similar strategy role and 3+ years managing people

Benefits/Perks

• 3 Weeks Paid Time Off
• 12 Weeks of Paid Parental Leave
• Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.)
• 401(k) Retirement Savings Plan
• Wellness Initiatives/Employee Assistance Program
• Rewards and Recognition Programs
• Career Development Opportunities

AI Disclaimer & Accommodations

We may use AI-enabled tools to assist with certain parts of our hiring process, including application review and candidate evaluation. These tools support our team and are used with human oversight. All final hiring decisions are made by humans.

If you require reasonable accommodations during the application process or have questions about our hiring process, please contact.