Director - Data & Systems (Development)

Director - Data & Systems (Development)

Work Location

Remote - USA

Schedule

MAJOR RESPONSIBILITIES

Personal

• Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world

Leadership partnership & reporting

• Report directly to the Executive Director of Development Services, providing regular updates on CRM and WeGive system health, vendor issue status, data integrity risks, reporting priorities, and platform roadmap needs.
• Serve as the Executive Director's primary technical partner for Development systems, translating system issues, vendor recommendations, and infrastructure-level decisions into clear operational implications and recommended next steps.
• Maintain day-to-day ownership for technical triage, system administration, and recommended solutions while engaging the Executive Director for strategic decisions, vendor accountability, risk management, and prioritization of cross-departmental impacts.
• Partner with the Executive Director to ensure Development Services technology priorities support department strategy, donor experience, staff effectiveness, and operational continuity.
• Manage the Constituent Records Management team as well as the Business System analyst role

CRM system administration (super user)

• Serve as the department's primary internal super user for the CRM
• Provide first-line troubleshooting for CRM issues raised by Development staff before escalating to the outsourced IT vendor
• Work with the Executive Director of Development Services and the Business Solution Analyst to coordinate with the vendor on infrastructure-level changes, upgrades, and escalated issues, ensuring leadership visibility and alignment on system risks, priorities, vendor accountability, and decisions with cross-departmental impact
• Escalate infrastructure outages, vendor delays, major integration failures, security or compliance concerns, upgrade risks, or other system impacts requiring Executive Director prioritization or executive-level vendor engagement
• Test and validate vendor-pushed updates or patches before they go live for department users
• Maintain documentation of CRM data mapping, workflows, and internal processes

WeGive platform administration

• Oversee the administration (super user) of the WeGive checkout and donor portal, and marketing automation platform
• Own the ongoing data integration between WeGive and the CRM, ensuring gift records, donor profile updates, and campaign/segment data flow accurately and reliably between systems
• Troubleshoot sync failures and data discrepancies between platforms
• Establish and enforce a clear "source of truth" standard for donor data across CRM and WeGive

Data hygiene, reporting & business solutions

• Oversee the department's Data Reporting & Business Solutions Analyst, ensuring recurring reports, dashboards, and ad hoc data requests are delivered accurately and on time
• Lead requirements-gathering and process mapping for new reporting requests, system changes, or workflow improvements across Development teams
• Conduct limited-scope data analysis to support fundraising strategy
• Partner with Prospect Development and Donor Relations to ensure data structures support their reporting and operational needs
• Oversee the departments data management for development by managing the constituent records management team. Building out ongoing data management protocols, building in appends and audits.

Data governance & departmental standards

• Oversee the maintenance of data quality standards, definitions, and governance practices across CRM and WeGive (e.g., duplicate handling, gift record standards, retention policies)
• Support compliance and security practices for donor data, including access control and gift processing data handling, in coordination with organizational IT/security policy
• Provide training and documentation to Development staff on system use and data standards