T- Work from
- United States
- Contract
- Full-time
- Posted
- 13 November 2026
- Apply by
- 12 January 2027
We are hiring a Freight Dispatcher — Shipment Tracking & Driver Updates to support U.S. transportation operations by monitoring active shipments, confirming freight milestones, and maintaining accurate communication with drivers, brokers, shippers, receivers, and operations personnel.
Full-Time | Remote — United States | U.S. Transportation Operations
Know Where the Freight Is — Before Someone Has to Ask
This position focuses on real-time shipment visibility, accurate status reporting, organized documentation, and early identification of service exceptions.
Previous professional employment specifically as a Freight Dispatcher is not required. Applicants must, however, have relevant U.S. trucking, transportation, or logistics experience and practical familiarity with U.S. freight load boards.
Shipment Visibility & Driver Communication
- Monitor assigned freight from pickup confirmation through transit, arrival, unloading, and completed delivery.
- Confirm pickup and delivery appointment times, driver check-in and check-out information, and shipment reference numbers.
- Request and record accurate updates from drivers, brokers, shippers, and receivers.
- Maintain current shipment-status records in transportation-management systems, spreadsheets, and approved communication systems.
- Identify missed check calls, late arrivals, detention exposure, appointment conflicts, and delivery changes.
- Escalate delays and service problems promptly.
- Document who was notified and any outstanding action required.
- Communicate verified estimated arrival information without making unauthorized delivery commitments.
- Collect and organize bills of lading, proof-of-delivery documents, and applicable shipment records.
Freight Dispatch Support
- Use DAT One, Truckstop, or comparable freight load boards to review freight relevant to assigned operations.
- Compare pickup and delivery requirements, freight lanes, loaded miles, deadhead miles, and rate-per-mile information.
- Review rate confirmations for reference numbers, locations, appointment instructions, equipment requirements, and other operational details.
- Recognize how driver Hours of Service, traffic, weather, facility delays, and equipment requirements may affect shipment progress.
- Coordinate routine load updates with authorized dispatch and carrier personnel.
- Obtain appropriate authorization for decisions outside assigned responsibilities.
- Maintain accurate records of driver contacts, broker communications, shipment exceptions, and completed follow-up.
Transportation Documentation
- Maintain accurate shipment and dispatch records.
- Review and organize rate confirmations.
- Maintain bills of lading and proof-of-delivery documentation.
- Document pickup, transit, arrival, unloading, and delivery milestones.
- Record detention, layover, appointment changes, delays, and other applicable freight exceptions.
- Maintain accurate communication histories.
- Identify missing or inconsistent shipment information requiring follow-up.
Required Transportation Background
Applicants must have previous professional experience or practical knowledge in an applicable transportation area, such as:
- CDL-A truck driving
- Fleet operations or fleet support
- Transportation coordination
- Freight brokerage support
- Carrier operations
- Logistics operations
- Shipment tracking
- Dispatch assistance
- Comparable U.S. trucking operations
Requirements
- Working knowledge of U.S. trucking and transportation operations.
- Familiarity with DAT One, Truckstop, or comparable U.S. freight load boards.
- Understanding of Dry Van, Reefer, Flatbed, and Step Deck operations.
- Understanding of pickup and delivery processes.
- Ability to calculate loaded mileage, deadhead mileage, and basic rate-per-mile information.
- Working knowledge of driver Hours-of-Service considerations.
- Ability to monitor multiple active shipments and maintain accurate status information.
- Fluent professional spoken and written English.
- Strong professional telephone, email, and messaging communication.
- Strong organization and accurate data-entry skills.
- Computer and spreadsheet proficiency.
- Reliable computer and stable high-speed internet connection.
- Ability to work independently in a remote environment.
Helpful Additional Experience
- Shipment tracking
- Driver check calls
- Transportation-management systems
- ELD-based status reporting
- Dry Van operations
- Reefer operations
- Flatbed or Step Deck operations
- Detention and layover documentation
- Broker verification
- Rate confirmations, BOLs, and POD documentation
Work Arrangement and Schedule
This is a full-time remote position supporting U.S. transportation operations.
Hiring location: Orlando, Florida, United States.
Hiring market: Remote — United States.
Qualified applicants may be considered throughout the United States.
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