ADA & LOA Specialist | US | Remote

• Interactive process management
  • Facilitate the interactive accommodation dialogue from initial request through case resolution.
  • Conduct intake interviews with employees to understand functional limitations, job tasks, and specific accommodation needs.
• Leave of absence administration
  • Manage a caseload of FMLA, state leave, short- and long-term disability, military, and personal leaves from request through return-to-work.
  • Determine eligibility and issue eligibility, rights and responsibilities, and designation notices within required timelines.
  • Track intermittent leave usage and reconcile it against attendance and timekeeping records.
  • Coordinate with third-party leave administrators, payroll, and benefits so pay and benefits continue correctly during leave.
  • Manage return-to-work, including fitness-for-duty documentation and the transition to accommodation when restrictions remain or leave is exhausted.
• Medical review and analysis
  • Review and evaluate medical documentation from healthcare providers to verify coverage under ADA guidelines and assess functional restrictions.
  • Review leave medical certifications for completeness and follow up on missing or unclear information.
  • Maintain strict confidentiality of employee health information in compliance with ADA, FMLA, and HIPAA standards, keeping medical files separate from personnel files.
• Cross-functional collaboration
  • Partner with department leaders and HR to assess essential job functions and evaluate accommodation feasibility (e.g., adaptive equipment, flexible scheduling, remote work, duty modifications).
  • Advise managers on appropriate support techniques, compliance standards, and non-discriminatory practices.
  • Advise managers on attendance, job protection, and return-to-work questions tied to leave.
• Case tracking and compliance
  • Maintain accurate, centralized records for accommodation and leave cases, tracking outcomes, temporary accommodations, leave dates, and review dates in the HR case management system.
  • Ensure consistent, timely processing of requests in accordance with federal and state statutory timelines.
  • Flag compliance risks and escalate complex cases to leadership.
  • Prepare regular reports on leave volume, case aging, and accommodation trends.
• Program support and education
  • Help update disability accommodation and leave policies, employee handbooks, and standard operating procedures.
  • Assist in delivering training to managers and HR teams on disability inclusion, leave requirements, and interactive process best practices.
• Experience: 2 to 4 years of experience in HR operations, leave management, or disability services, with direct experience handling ADA accommodation and leave of absence cases.
• Knowledge: Deep working knowledge of federal and state disability and leave laws (ADA/ADAAA, FMLA, PWFA, and state-specific regulations such as California FEHA and CFRA, and state paid family and medical leave programs).
• Skills:
  • Excellent empathetic communication, intake interviewing, and conflict resolution skills.
  • Strong analytical skills to evaluate complex medical notes against job descriptions.
  • Ability to manage a high-volume caseload with competing statutory deadlines.
  • Proficiency in HRIS and case management tools and experience working with third-party leave administrators.

All your information will be kept confidential according to EEO guidelines.