Quality Assurance & Administrative Coordinator

1. Quality Assurance & Documentation Review

• Review healthcare-related documentation, records and internal files to ensure information is accurate, complete and properly recorded.
• Conduct detailed quality checks to identify missing information, inconsistencies, errors or incomplete documentation.
• Verify that records meet internal quality standards and established procedures.
• Identify discrepancies and flag issues requiring correction or further investigation.
• Track errors, document findings and follow up to ensure outstanding issues are resolved.
• Maintain consistency and accuracy across all documentation and administrative records.

2. Healthcare Administration & Records Management

• Assist with maintaining and organising healthcare-related records and documentation.
• Review and update patient-related information within internal systems.
• Ensure records are properly maintained, organised and accessible to relevant team members.
• Assist with tracking documentation, outstanding requirements and administrative follow-ups.
• Support the accurate processing and maintenance of healthcare administrative information.
• Handle confidential patient and family information with discretion and in accordance with applicable privacy requirements.

3. Systems & Data Management

• Work across multiple healthcare platforms, CRM systems and internal databases.
• Navigate complicated software systems to retrieve, review, update and verify information.
• Ensure data is entered accurately and consistently across systems.
• Identify discrepancies between different platforms and investigate or escalate them.
• Assist with maintaining trackers, spreadsheets, reports and administrative databases.
• Adapt quickly to new software, systems and internal workflows.

4. Communication & Team Collaboration

• Communicate clearly and professionally with internal team members regarding documentation errors, missing information and outstanding tasks.
• Follow up consistently with relevant departments to obtain corrections or missing information.
• Escalate issues that require further attention or clarification.
• Provide clear updates on completed quality checks, outstanding items and identified concerns.
• Work collaboratively with clinical and administrative teams to maintain smooth operational processes.

5. Process Improvement & Operational Support

• Identify recurring documentation errors, administrative gaps and opportunities to improve internal processes.
• Assist with maintaining quality checklists, procedures and tracking systems.
• Ensure tasks are completed accurately and within required timeframes.
• Manage multiple priorities while maintaining a high level of attention to detail.
• Support the team in maintaining efficient and consistent administrative and quality assurance processes.