M- Work from
- United States
- Contract
- Full-time
- Posted
- 11 November 2026
- Apply by
- 10 January 2027
Service Center Technician
Find your calling at Mercy!
Responsibilities
Fulfill customer requests, resolve customer technical issues, and respond to customer questions in a timely manner to ensure ongoing effectiveness of the desktop computing environment.
- Typical activities include - Event Management
- Service Request Fulfillment
- Incident Management
- Problem Management
- Access Provisioning
- Continual Service Improvement
Requirements
Qualifications
- Education: High School Diploma and technical vocational training or equivalent work experience.
- Experience: Minimum of one (1) year experience in Level 1 end-user support role.
What Makes You a Good Match for Mercy?
- Compassion and professionalism go hand-in-hand with us.
- Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision.
- We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment.
- If that sounds like a good fit for you, we encourage you to apply.
Eligibility
- **Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.
Location: Hybrid/Remote Type:Full - Time
Schedule:First Shift Flex - 7:00am - 5:30pm
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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Discussion
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