XTN-E38C848 | RENEWALS MANAGER - LATAM

At Zoom, our Renewals team plays a vital role in driving long-term customer success. One hour you might be finalizing a renewal; the next, you’re analyzing your book of business and uncovering new growth opportunities.

Collaboration is at the heart of what we do — you’ll partner with Sales, Finance, and Customer Success to navigate complex deals, resolve challenges, and ensure smooth, successful renewals.

As a Renewals Manager, your mission is to protect and grow Zoom’s installed base, reduce churn, and build lasting, sustainable partnerships.

If you’re a strategic thinker with a strong background in renewals, sales, or customer success — and you thrive in a fast-paced, high-growth environment — you’ll make an immediate impact here.

• Work Where You Work Best: Thrive in a fully remote environment from your own home office.
• Protect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents.
• Prioritize Your Peace: Take advantage of extensive mental wellbeing programs designed for you and your family.
• Unplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect.
• Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.

Renewal Management

• Proactively manage and track your renewals, with a laser focus on increasing both MRR and NRR
• Manage renewal terms, pricing and contract extensions with Customers, with a focus on upsell, cross-sell and multi-year terms
• Competently articulate the power of Zoom’s platform from a benefits and TCO perspective, being able to adjust messaging to different personas, when applicable

Renewal Strategy Management

• Develop and implement effective renewal strategies to maximize customer retention and revenue.
• Analyze market trends and customer data to identify opportunities for improving renewal rates
• Engage customers to uncover business objectives and align Zoom’s capabilities to those goals through strategic, value-driven conversations that position Zoom as a trusted partner.

Customer Engagement

• Build consultative relationships with our Customers by developing a deep understanding of their needs through proactive renewal activities such as renewal reviews, experience tours, discovery sessions and 1-1 outreach. Advocate for the Customer internally at Zoom
• Lead proactive efforts to retain at-risk customers by facilitating TCO and competitive discussions, fostering cross-functional accountability, and leveraging executive engagement to strengthen relationships.
• Gather and act on customer feedback to continuously improve the renewal experience.
• Other operational tasks that are related to the Renewal’s team day-to-day business

Forecasting and Reporting

• This is a quota carrying role. You will be expected to forecast weekly, quarterly and quarter + 1 against your BoB. Forecasting will include weekly renewal opportunity updates, churn, risks and upsell opportunities. Tracked via our Revenue Operations platform (Clari)
• Maintain accurate and up to date records of Customer interactions and renewal progress via our CRM system (Salesforce)
• Continuous monitoring of renewal performance to identify trends and areas for improvement.
• BS/BA degree preferred but not required
• 4+ years’ experience work in a SaaS or Cloud company mandatory (preferably in sales, customer success or renewals)
• Experience managing complex renewal negotiations
• Strong collaboration, negotiation and relational skills
• Renewal forecasting, pipeline development and management skills
• A proven track record of client satisfaction, team work, and cross functional collaboration
• Demonstrated excellence in Presentations skill with ability to build relevant, strategic messaging in a customer meeting setting
• Must have strong verbal skills with consultative professional business acumen
• Additional relevant knowledge or experience related to the above requirements will be considered an advantage.