K- Work from
- United States
- Contract
- Full-time
- Posted
- 12 November 2026
- Apply by
- 12 December 2026
This role is critical in ensuring smooth system operations, user support, and continuous process improvement across the procurement lifecycle.
About the role
The Product Owner - Coupa will serve as the day-to-day functional owner of Planet’s Coupa P2P environment.
The successful candidate will possess strong practical experience in P2P, workflow maintenance, troubleshooting, and stakeholder engagement. While this is not a deep technical integrations role, the individual must be comfortable navigating system configurations and resolving issues tied to Coupa–NetSuite syncs.
Requirements
- 5–7+ years of relevant experience in Coupa, P2P systems, procurement technology, or similar ERP/S2P tools.
- Strong hands-on background with Coupa P2P module (required).
- Working knowledge of supplier management is considered a plus.
- Familiarity with integrations concepts; ability to troubleshoot issues tied to Coupa–NetSuite–MuleSoft but not expected to perform integration reconfigurations.
- Experience with workflow updates, role-based access, and functional configuration.
- Comfortable conducting functional testing and validating changes.
Soft Skills
- Excellent stakeholder communication and ability to work with business users across various functions.
- Strong analytical and problem-solving skills; proactive in proposing solutions rather than waiting for directives.
- Ability to work independently with minimal supervision requires autonomy and strong ownership.
- Strong documentation, training, and user support skills.
Work Schedule & Environment
- Required to follow Pacific Time zone working hours: 8:00 AM – 5:00 PM PT.
- Will work closely with cross-functional teams globally.
Comprehensive health benefits
Work flexibly from anywhere in over 20+ workspace locations
Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
- Key Responsibilities
1. Core System Administration (Day-to-Day Operations)
· Maintain and administer the Coupa platform, ensuring the system remains stable and operational.
· Manage user access, permissions, and approval workflows.
· Oversee basic configuration changes, sandbox refreshes, and support bundle/update activities.
· Support internal customers through ticket resolution, troubleshooting system and process-related issues.
· Provide best-practice guidance and user enablement across all supported teams.
2. P2P Functional Ownership
· Serve as the primary functional SME for Coupa Procure-to-Pay (P2P).
· Troubleshoot recurring sync issues between Coupa and NetSuite (via MuleSoft)—especially arising from incorrect data entry or mismatched fields.
· Ensure all POs and invoices flow seamlessly through the system; escalate technical items to the integrations team when appropriate.
· Assist in maintaining supplier profiles when required (supplier management familiarity helpful but not core to the role).
3. Business Partnering & Stakeholder Engagement
· Act as the internal customer-facing representative for all Coupa-related questions.
· Conduct training sessions, demos, and support walkthroughs for new users or process updates.
· Build strong relationships with functional stakeholders to understand operational requirements and pain points.
· Gather business requirements for enhancements or process changes and translate them into functional specifications.
4. Product Ownership Support (Future-growth Track)
· Collaborate with management and business owners to execute the product roadmap.
· Maintain the feature and enhancements backlog; ensure timely prioritization aligned with business needs.
· Conduct first-level testing on changes before progressing to UAT.
· Stay informed of Coupa’s latest product releases, system enhancements, and best practices and advise management on potential optimizations.
· Act as liaison between:
o Planet business stakeholders
o Coupa Support / Coupa Compass
o Coupa Account Manager
· Represent the Coupa function in cross-functional conversations where P2P processes intersect with other systems.
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Discussion
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