- Work from
- United States
- Contract
- Full-time
- Experience
- Lead
- Salary
- $180K – $220K / year
- Posted
- 15 November 2026
- Apply by
- 14 January 2027
You will build and improve its processes, metrics, tooling, and automation in close partnership with Product and Engineering.
About the role
Own a core operational domain at an early-stage fintech company, such as customer operations, payment operations, or financial crime operations.
Responsibilities
- Handle operational cases directly at first to identify process gaps and establish useful performance metrics.
- Design and launch production automations, then measure their impact on throughput and quality.
- Develop agent-based workflows that automate routine work while routing high-risk decisions to people.
- Work alongside Product and Engineering to define and build operational tools and systems.
- Create and maintain SOPs, escalation paths, KPIs, and domain processes.
- Improve operational capacity while keeping the approach hands-on and automation-focused.
Requirements
- Approximately 3 to 6 years of experience building products or processes in fintech, banking, payments, crypto, or regulated financial services consulting.
- Hands-on operations ownership at a technology startup, ideally an early-stage company.
- Experience shipping production workflow automations or agents, including AI or LLM-enabled systems.
- Experience owning operational domains end to end, from case handling and process design to SOPs, KPIs, and tooling.
- Strong understanding of regulated financial operations, with compliance, risk, financial crime, payment, clearing, or settlement experience valued.
- Ability to work directly with Product and Engineering to shape operational systems.
- A proactive, practical approach to solving operational problems through automation rather than adding manual capacity.
Compensation & Benefits
Eligibility
- Visa sponsorship is available.
- Candidates must be based in New York or willing to relocate.
Salary
Base salary
$180,000 to $220,000 annually.
Compensation Range: $180K - $220K
Location
On-site in New York, New York.
J
A
R
Z
Discussion
No comments yet. Ask a question or share a tip about this role.